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Hotel Cisne

3.0 star property
Pet-friendly hotel with free breakfast connected to a shopping center in Cuenca

Choose dates to view prices

Photo gallery for Hotel Cisne

Front of property
Reception
Terrace/patio
Family Room | Blackout drapes, free WiFi, bed sheets
Restaurant
Guests at Hotel Cisne start their day with a continental breakfast before using in-room WiFi or exploring the nearby shopping center. The hotel offers a snack bar/deli for quick meals, and travelers value the helpful multilingual staff available throughout their stay.

Reviews

6.4 out of 10

Popular amenities

  • Breakfast included
  • Pet friendly
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Free WiFi
The current price is AED 104
AED 130 total
6 Oct - 7 Oct

Room options

Check availability for these dates

Tonight
Oct 5 - Oct 6
Check availability for tonight Oct 5 - Oct 6
Tomorrow
Oct 6 - Oct 7
Check availability for tomorrow Oct 6 - Oct 7
Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Double Room

Standard Double Room | Blackout drapes, free WiFi, bed sheets

Standard Double Room

Highlights

Heating
Smart TV
Blackout drapes/curtains
Private bathroom
Digital channels
Wardrobe or closet
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Quadruple Room

Family Quadruple Room | Blackout drapes, free WiFi, bed sheets

Family Quadruple Room

Highlights

Heating
Smart TV
Blackout drapes/curtains
Private bathroom
Digital channels
Wardrobe or closet
Daily housekeeping
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Standard Room

Standard Room | Blackout drapes, free WiFi, bed sheets

Standard Room

Highlights

Heating
Smart TV
Blackout drapes/curtains
Private bathroom
Digital channels
Wardrobe or closet
Daily housekeeping
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Family Room

Family Room | Blackout drapes, free WiFi, bed sheets

Family Room

Highlights

Heating
Smart TV
Blackout drapes/curtains
Private bathroom
Digital channels
Wardrobe or closet
Daily housekeeping
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

About the neighborhood

Map
Av. Americas y Amazonas, 0967820474, Cuenca, Azuay

What's nearby

  • Alejandro Serrano Aguilar Stadium - 4 min drive - 2.7 km
  • Calderon Park - 4 min drive - 2.7 km
  • Mall del Rio - 4 min drive - 2.7 km
  • Río Tomebamba & Calle Larga - 4 min drive - 3.1 km
  • New Cathedral of Cuenca - 4 min drive - 2.7 km

Getting around

  • CREA (Av. México) Tram Station - 9 min walk
  • Luis Cordero (Hermano Miguel) Station - 12 min drive
  • Cuenca (CUE-Mariscal Lamar) - 19 min drive

Restaurants

  • ‪El Arriero - ‬8 min walk
  • ‪Cervimundo Gastro Pub - ‬10 min walk
  • ‪Chill & Grill SteakHouse + Bistro Bar - ‬13 min walk
  • ‪Unagi Teppanyaki & sushibar - ‬16 min walk
  • ‪santorino pizza - ‬14 min walk

About this property

Hotel Cisne

Hotel connected to a shopping center
You can look forward to free continental breakfast, laundry facilities, and a snack bar/deli at Hotel Cisne. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • A roundtrip airport shuttle (surcharge), luggage storage, and concierge services
  • A 24-hour front desk, multilingual staff, and smoke-free premises
  • Tour/ticket assistance and a front-desk safe
Room features
All guestrooms at Hotel Cisne offer amenities such as free WiFi.
More amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • 32-inch Smart TVs with premium channels
  • Wardrobes/closets, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 3 per stay); reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch smart TV with premium digital channels

More

  • Heating

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 15 per person (one-way)
  • Nearby parking fee: USD 3 per stay (66 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a security system and outdoor lighting
Property Registration Number 0102461951001.003.201081

We should mention

This property does not have elevators

Property is also known as

Hotel Cisne Hotel
Hotel Cisne Cuenca
Hotel Cisne Hotel Cuenca

Frequently asked questions

Is Hotel Cisne pet-friendly?

Yes, pets are allowed at this property.

What time is check-in at Hotel Cisne?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Cisne?

Check-out is at noon.

Does Hotel Cisne provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 15 per person applies.

Where is Hotel Cisne located?

Situated in Cuenca, this hotel is within 2 mi (3 km) of Galeria FVega, Museum of Modern Art, and Pista De Bicicross Bmx Cuenca. University of Cuenca's Orchid Garden and San Sebastian Plaza are also within 2 mi (3 km). CREA (Av. México) Tram Station is 9 minutes by foot and Gran Colombia Tram Station is 13 minutes.

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Hotel Cisne Reviews

Reviews

6.4
Rating 10 - Excellent. 2 out of 5 reviews
Rating 8 - Good. 1 out of 5 reviews
Rating 6 - Okay. 0 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 2 out of 5 reviews

6.0/10

Cleanliness

6.0/10

Staff & service

5.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente atencion y ubicacion del hotel
Stayed 4 nights in Jul 2025

2/10 Terrible

Carmen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very dirty place to stay review one start

The toilet was not working the bathtub was not good I have to call them for the service was terrible to fix the toilet and the breakfast very small the same menu
Stayed 2 nights in Jul 2024

2/10 Terrible

Carmen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very dirty place to stay review one start

The toilet was not working the bathtub was not good I have to call them for the service was terrible to fix the toilet and the breakfast very small the same menu
Stayed 2 nights in Jul 2024

8/10 Good

GUIDO

Liked: Cleanliness, staff & service
Me gusto el desayuno ..no tanto el cuarto pero en general esta bien
Stayed 1 night in Sep 2025

10/10 Excellent

Ivonne del Carmen

Stayed 2 nights in Jul 2025