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Hotel Victoria

3.5 star property
Travelers discover Cuenca's rich history while enjoying a stylish retreat that feels like a personal sanctuary in the historic downtown area

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Hotel Victoria, in Downtown Cuenca, blends historic charm with modern amenities. Guests can relax in the garden, browse the library, or use free in-room WiFi. El Jardin restaurant offers all three daily meals with stunning views.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Business services

About the neighborhood

Located on a river, Hotel Victoria is in Downtown Cuenca, a neighborhood in Cuenca. Puente Roto and Pumapungo Archaeological Park are local landmarks, and some of the area's activities can be experienced at San Francisco Plaza Market and Plaza Rotary Market. Cuenca Municipal Planetarium and University of Cuenca's Orchid Garden are also worth visiting.
Visit our Cuenca travel guideOpens in a new window
Map
Calle Larga 6-93 Y Borrero, Cuenca, Azuay, 10104

What's nearby

  • Río Tomebamba & Calle Larga - 1 min walk - 0.0 km
  • Puente Roto - 3 min walk - 0.3 km
  • Alejandro Serrano Aguilar Stadium - 7 min walk - 0.6 km
  • Calderon Park - 7 min walk - 0.6 km
  • New Cathedral of Cuenca - 9 min walk - 0.8 km

Getting around

  • Luis Cordero (Hermano Miguel) Station - 9 min walk
  • Gaspar Sangurima Tram Station - 14 min walk
  • Cuenca (CUE-Mariscal Lamar) - 11 min drive

Restaurants

  • ‪Chiplote - ‬2 min walk
  • ‪Goza - ‬1 min walk
  • ‪La Esquina - ‬1 min walk
  • ‪Moliendo Cafe - ‬3 min walk
  • ‪Café del Museo - ‬1 min walk

About this property

Hotel Victoria

Hotel located in Downtown Cuenca
Free English breakfast, a terrace, and a coffee shop/cafe are just a few of the amenities provided at Hotel Victoria. The on-site restaurant, El Jardin, offers breakfast, lunch, dinner, and garden views. In addition to a garden and a library, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking
  • Free newspapers, multilingual staff, and a computer station
  • A front-desk safe, a 24-hour front desk, and smoke-free premises
Room features
All guestrooms at Hotel Victoria offer comforts such as premium bedding, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Bathrooms with rainfall showers and tubs or showers
  • Plasma TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free English breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • El Jardin

Things to do

  • Library
  • Piano

Family friendly

  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Iron/ironing board on request
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Pets cannot be left unattended

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

Hotel Victoria Cuenca
Victoria Cuenca
Hotel Victoria Hotel
Hotel Victoria Cuenca
Hotel Victoria Hotel Cuenca

Frequently asked questions

Is Hotel Victoria pet-friendly?

Yes, pets are allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Victoria?

Check-in start time: 1:00 PM; Check-in end time: midnight.

What time is check-out at Hotel Victoria?

Check-out is at noon.

Where is Hotel Victoria located?

Located in Downtown Cuenca, this hotel is steps from Río Tomebamba & Calle Larga, Inter-American Center of Popular Arts, and Museum of the Aboriginal Cultures. Las Conceptas Museum and Puente Roto are also within 5 minutes. Gaspar Sangurima Tram Station is 14 minutes by foot and Terminal Terrestre Station is 25 minutes.

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Reviews

Hotel Victoria Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Location

9.8

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 105 out of 132 reviews
Rating 8 - Good. 20 out of 132 reviews
Rating 6 - Okay. 6 out of 132 reviews
Rating 4 - Poor. 1 out of 132 reviews
Rating 2 - Terrible. 0 out of 132 reviews

Reviews

10/10 Excellent

Tere

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent service, the rooms are very clean and comfortable, the staff are super nice and friendly, breakfast was very good!!
Stayed 1 night in Nov 2022

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel Amazing room 4 star restaurant
Stayed 1 night in Jul 2022

10/10 Excellent

Cyril

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and courteous and went out of the way to assist us. Overall a very pleasant experience.
Stayed 2 nights in Nov 2022

10/10 Excellent

ignacia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was EXCEPTIONAL.!! I really enjoyed the staff they were sweet, friendly and extremely helpful. This is the place I will be staying when in Cuenca. Everything was a walk away.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Victoria was lovely and in an excellent location. It was spotless and the service at the hotel and restaurant was superb. We enjoyed using the upstairs sitting area outside of our room and the view from the balcony was fabulous. The only reason we did not give Hotel Victoria at the highest rating for comfort as the bed was a bit hard for our preference.
Stayed 3 nights in Aug 2022

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is top-notch, especially all of the front desk staff. The amenities and room are comfortable and on the nicer side for Ecuador hotels, wonderful breakfast and bar area with established staff. Beds can be firm everywhere in Ecuador so don't hold this against the property because the pillows are great; as well, there is noise if on the street side (because it's so convenient for old town walking naturally), but it quiets down by about 10pm so it's acceptable if you want a larger family suite, and the convenience of being so close to the riverwalk and the main city attractions/walkable, which is key. Everything overall was so wonderful that we would definitely come back for a future stay.
Stayed 3 nights in Aug 2022

8/10 Good

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
This property needs to update their wifi. It was sketchy at best. Hard to maintain a good signal. Also the bedding, pillows and matress were hard as a rock. The rooms need a update.
Stayed 5 nights in Jun 2023

10/10 Excellent

RICARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel
Stayed 1 night in May 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio y personal del hotel es de primera! Cómodas habitaciones y excelente ubicación
Stayed 2 nights in Sep 2022

10/10 Excellent

EDUARDO ANDRES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente, el servicio y la ubicación.
Stayed 1 night in Aug 2022

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las personas que trabajan en la recepción y en el restaurante son excepcionales en todo sentido. El hotel es precioso, súper cómodo y bonito. La ubicación es a la vez excelente y mala. Excelente porque está en pleno centro y se puede caminar desde ahí a todas partes pero, también es una calle con bares y discotecas. El ruido en las noches es difícil de soportar.
Stayed 4 nights in Jul 2022

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay again. The breakfasts were amazing!!!
Stayed 2 nights in May 2022

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great traditional Hotel at the river where you get treated as family. Great breakfast with beautiful views and outstanding gastronomy and service
Stayed 1 night in May 2022

10/10 Excellent

Mihaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was wonderful, starting with Victor and Flavio at the reception, Robert in the dining room, and the cleaning crew who’s name I didn’t catch. We arrived late evening with our child sick from the flight to Cuenca. Victor helped send an excellent tea to help with the nausea and stomach issues as well as a soup and drink for the parent who stayed in the room and couldn’t go out for dinner. Great hotel, comfortable and clean rooms and bathrooms. It felt just like being home. Right next to the Remigio Crespo Toral Museum and the Historical Center.
Stayed 2 nights in Apr 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, tons of local flavor in the decor, easy to walk. Loved it!
Stayed 3 nights in Feb 2022

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best of all was the staff, from reception to bar and food, and room service, it cof not be better. Every one well trained and friendly I'd give it a 1 10 on a 5 scale
Stayed 3 nights in Feb 2022

10/10 Excellent

Javier

Liked: Staff & service, amenities, property conditions & facilities
Excelente servicio y ubicación
Stayed 1 night in Sep 2021

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Historic building right in the center of old town. Rooms completely refurbished. Excellent on-site restaurant. Overlooked the river.
Stayed 3 nights in Aug 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Hotel ist sehr gut gelegen und hat Charme. Das Zimmer war schön und das Frühstück war ebenfalls ausreichend und sehr gut. Ein paar Steckdosen mehr wären super ))
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel muy cómodo con todos los servicios
Stayed 4 nights in Aug 2021

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelencia Hotel Victoria

Equipo administrativo excelente. Servicio y limpieza muy Buenos. Localización muy buena con museos y restaurantes cercanos.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location...an easy walk to parks,restaurants, transportation, and shopping. It was a charming, well-maintained hotel and the included breakfast was very nice. The staff was friendly and helpful. I honestly cannot think of a single area in which improvement would be recommended.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a great location, just above the river that traverses the city and within walking distance of the historic core of Cuenca. The breakfast served in the restaurant is outstanding. The staff was very helpful in setting up our day trips to Ingapirca and the Parque Nacional Cajas, as well as arranging our transportation to Saraguay. My only criticism is that there are few hooks in the bathroom to hang clothes while bathing.
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El ambiente del hotel y el personal muy bien
Stayed 2 nights in Jun 2021

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!

Bellisimo y excelente servicio, todo nitido, el desayuno a todo dar. Una excelente experiencia. Loved it!
Stayed 2 nights in Jun 2021