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"The property is beautiful, the cabins very well equipped for guest comfort, with fantastic views of the Andes Mountains and the river. The property managers, Maritza and Daniel, were always attentive to our needs; they were two excellent people. The only regrettable thing was that on the second day, there was a light snowstorm that caused a 24-hour power outage, so we had to find hotel accommodations, as the cabins don't have generator backup. This prevented us from enjoying the comforts of the cabins to the fullest, as we had planned."

"Wonderful place to stay. Terrific staff, good breakfast. The hotel has a nice pool and gym. "

"I’ve stayed here several times and I was most impressed this last time. Winter is still a great time to stay here. The spa is great with indoor pool and sauna. Very tasteful upgrades done to the entire hotel and the breakfast buffet was superb. Being able to walk to the nearby shops and restaurant is why I come back. The staff seems way better than years ago. Professional and kind"

"Excellent!"

"It was a beautiful experience. First of all, location is very good, just few walks from grocery market, 2 blocks from the center of Pucon. If you are arriving earlier, make sure to call ahead so someone can open you the door. They also have a common lobby and kitchen so you can stay longer after checking out until your departure. "

"The room views to the lake are just beautiful. The rooms are big, clean and comfortable. Staff was friendly and helpful"

"The staff made the stay enjoyable. Friendly and helpful. I had left the lught in my car on all night and it wouldn't start. A young man that works for you gave me a jump start. Wvwryine was accommodating and the room was comfortable. "

"I need pay extra fee, after pay my stay. The elevator is broken , my room is in 4th floor, I need use the stairs. The phone in my room no working, when I need something I need going down stair all the time"

"fantastic ! highly recommended ! "