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"The hotel staff were excellent "

"Great hotel, perfect service, nice location "

"We had a truly wonderful experience at Concha y Toro Boutique Hotel. Although we arrived a bit early for check-in, the staff kindly let us store our luggage so we could head out and explore the city right away. Andrea, the receptionist, was especially welcoming and went above and beyond. While we filled out our paperwork, she took the time to share helpful tips about what to see in Santiago and how to get there. Her warm and attentive attitude made us feel instantly at home. She even offered us some breakfast upon arrival—an incredibly kind gesture that we truly appreciated. Our room was ready around 1 p.m., but we didn’t return until 3 p.m. since we were enjoying the city. Later that evening, her colleague Jennifer was equally impressive. She helped us plan for the next day and gave us great advice on the weather and what to expect. Like Andrea, she was kind, thoughtful, and attentive—both of them were truly stupendous hosts. In addition, the staff helped us coordinate transportation for both airport pickup and drop-off, which made our travel experience so much smoother and stress-free. Thanks to the exceptional service from Andrea and Jennifer, we would absolutely return to this hotel. The staff made all the difference in making our stay comfortable, easy, and memorable. "

"Excellent five night stay! Room I had was perfect - modern and spacious. I appreciated the separate sleeping area and kitchen. On-site restaurant and coffee shop also a bonus. Overall, I highly recommend this hotel!"

"The Lady in the Front was kind of unprofessional. We did not like her tone"

"NH Ciudad is a contemporary hotel with all you'd expect from a chain (in a good way). Breakfasts provided a variety of food (many breads, several different sweet and savory pastries, numerous juices, and scrambled eggs as well as yogurt and cereals). The room was a suite with two beds. It would have been perfect if there was a mirror in the bathroom, and if the thermostat actually worked, but otherwise, we were happy and slept very well every night!"

"The absolute best option for your overnight stays between flights at SCL! Excellent multilingual staff, wonderful restaurants that stay open past 9 PM, excellent room. "

"I would stay here again. Parking is accessible. There is a grocery near by. I liked the 2-levels with the stairs and kitchen. It is a decent distance from the metro. Nice place!"

"My wife and I were celebrating our 4th wedding anniversary and we decided to make Solace our stay of choice, the staff was very customer friendly and even though we spoke English they made sure the information provided was clear and precise, a big thank you to our room maid Nicole she made sure our room was properly clean, overall it’s a 5 star rating for us and we would definitely book our stay at SOLACE again it was a great experience. "