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"The hotel was overall okay, however there were a few disappointing issues during the stay. The bathrobes hanging on the door were worn and one unfortunately had faeces stains on it, which was very unpleasant. Breakfast was also disappointing. I ordered an omelette which was forgotten and never arrived, and I requested pineapple juice twice before eventually receiving it. When it did arrive, the juice was pink because the juicer had not been cleaned properly and still contained watermelon from the previous customer. I would also recommend improving the breakfast service by placing butter packets directly on the tables. Having to order juice and then wait up to 30 minutes for it was inconvenient — self-service juice jugs would work much better and make the experience smoother. Overall, the breakfast area felt quite chaotic at busy times."

"The hotel is absolutely gorgeous and the staff and service is second to none."

"The ITC Tavleen is a beautiful property nestled on a hill overlooking the Himalayas and the Shivalik valley avout 8 kms from Chail. The serenity and pristine beauty leaves you mesmerized. The property's internal road leading to the meditation room makes for a steep climb but can be done unhurriedly. The sunrise from our rooms were magical. The rooms were large and luxurious. The all day restaurant Mongal's deck is a place where you can enjoy your meals and soak in the sunshine. We loved sipping our coffees at the Cafe on the hilltop, as you unwind and let the evening settle itself into the night. I highly recommend vacation destination. The staff were well.informed, helpful and courteous."

"Excellent hotel, excellent staff and service, beds are very comfortable, breakfast is best we had in India. Beg thanks to all the staff "

"It was comfortable stay! "

"Breakfast and staff was excellent."

"NOT MONEYS WORTH ! Though the location is well accessible the hotel itself is in shabby condition, staff is mostly untrained. They have a namesake restaurant badly managed , breakfast is a hotch porch of things, menu not planned well. The menu itself was 2 printed papers in a folder. Half of the items were not available. The room we occupied was touted to be the best with jacuzzi. Jacuzzi was not working, it was a patchwork , shabbily repaired at various places, the jets were cracked & broken. The driveway was unkempt and very risky to drive or walk. There were no security railings on various places posing a risk of fatal falls. The stairs going down to restaurant were also broken and shabbily repaired & uneven posing a risk of falling down. This hotel needs extensive remodelling, repairs and redecoration. They were touting this hotel to be a MARRIOTT property … surprising how Marriott gave their name !! "

"Just one word for service and the room amenities--- fantastic. If you really need a luxurious getaway then Oken is the place to go. The food was amazing and the breakfast buffet was too good. The staff was so great and courteous 😍😍. Worth the money.. ♥️♥️"

"Beautiful hotel and wonderful staff. Our stay was excellent. Breakfast was good. Overall great experience."