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Extended Stay America Suites Dallas Frankford Road

2.5 star property
Suburban hotel with a fitness center and a 24-hour front desk

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Photo gallery for Extended Stay America Suites Dallas Frankford Road

Studio, 2 Queen Beds, Non Smoking | Private kitchen | Full-size fridge, microwave, stovetop, dishwasher
Lobby
Lobby
Desk, iron/ironing board, rollaway beds, free WiFi
Exterior

Reviews

6.0 out of 10

Popular amenities

  • Kitchen
  • Pool
  • Pet friendly
  • Parking included
  • Gym
  • 24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, 1 Queen Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Private bathroom
Hair dryer
Shower/tub combination
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Private bathroom
Hair dryer
Shower/tub combination
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Studio, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Private bathroom
Hair dryer
Shower/tub combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 Queen Bed, Non Smoking

Studio, 1 Queen Bed, Non Smoking | Desk, iron/ironing board, rollaway beds, free WiFi

Studio, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Private bathroom
Hair dryer
Shower/tub combination
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
18470 Dallas Pkwy, Dallas, TX, 75287

What's nearby

  • Shops at Willow Bend - 2 min drive - 3.7 km
  • Baylor Scott & White The Heart Hospital - 3 min drive - 4.8 km
  • Addison Circle Park - 4 min drive - 5.9 km
  • University of Texas at Dallas - 7 min drive - 10.4 km
  • Galleria Dallas - 7 min drive - 10.4 km

Getting around

  • Trinity Mills Rail Station - 11 min drive
  • Dallas Medical-Market Center Station - 18 min drive
  • Dallas-Fort Worth Intl. Airport (DFW) - 30 min drive

Restaurants

  • ‪Norma's Cafe - ‬17 min walk
  • ‪Chick-fil-A - ‬9 min walk
  • ‪Benders Sports And Spirits - ‬3 min drive
  • ‪Pappadeaux Seafood Kitchen - ‬9 min walk
  • ‪Whataburger - ‬7 min walk

About this property

Extended Stay America Suites Dallas Frankford Road

Hotel near Galleria Dallas
Laundry facilities, a gym, and conference space are just a few of the amenities provided at Extended Stay America Suites Dallas Frankford Road. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool
  • Free self parking
  • Coffee/tea in the lobby, smoke-free premises, and luggage storage
  • A 24-hour front desk, a front-desk safe, and a vending machine
Room features
All 118 rooms have comforts such as air conditioning, in addition to amenities like free WiFi.
Other amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Kitchens, full-sized refrigerators/freezers, and dishwashers

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Built in 2002
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per night (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: USD 15 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

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Frequently asked questions

Does Extended Stay America Suites Dallas Frankford Road have a pool?

Yes, this property has an outdoor pool.

Is Extended Stay America Suites Dallas Frankford Road pet-friendly?

Yes, this property allows cats and dogs (limit 2 total). There's a fee of USD 25.00 per pet, per night. Service animals are exempt from fees.

How much is parking at Extended Stay America Suites Dallas Frankford Road?

Self parking is free at this property.

What time is check-in at Extended Stay America Suites Dallas Frankford Road?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Extended Stay America Suites Dallas Frankford Road?

Check-out is at 11 AM.

Where is Extended Stay America Suites Dallas Frankford Road located?

Located in Far North Dallas, this hotel is within 3 mi (5 km) of Shops at Willow Bend, Crayola Experience, and Mary Kay Museum. Quorum Park and Prestonwood Baptist Church are also within 3 mi (5 km).

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Extended Stay America Suites Dallas Frankford Road Reviews

Reviews

6.0
Rating 10 - Excellent. 75 out of 342 reviews
Rating 8 - Good. 60 out of 342 reviews
Rating 6 - Okay. 61 out of 342 reviews
Rating 4 - Poor. 58 out of 342 reviews
Rating 2 - Terrible. 88 out of 342 reviews

6.2/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

6.0/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

8/10

Two night stay: Spacious room, operational kitchenette and close to services. Easy checkin/out.
Stayed 2 nights in Sep 2023

8/10

it was the best price and value in the area
Stayed 1 night in Jul 2023

10/10

Very quiet. Staff is nice.
Stayed 1 night in Feb 2024

2/10

its was a lot of ppl living there as there home
Stayed 2 nights in Sep 2023

10/10

Good 👍
Stayed 1 night in Jan 2024

6/10

Front desk lady was very nice, no working elevators, a lot of weird smells, no breakfast as advertised. Rooms were clean and as the picture stated.
Stayed 1 night in Sep 2023

10/10

Needs to have working elevator
Stayed 1 night in Sep 2023

10/10

Everything is good but has some bad smell outside the room which is in the walk path and their is no breakfast which is not good
Stayed 2 nights in Oct 2023

4/10

Bathroom sink drain backed up, trash in room when we got there, door deadbolt didn't line up to door frame to be able to be locked.
Stayed 2 nights in Jun 2023

2/10

I need my return deposit, it is an abuse that my deposit has not been returned to me. I need it

6/10

The TV reception was horrible.... No breakfast, and the pool was closed...
Stayed 2 nights in Jun 2020

2/10

The rooms were not clean. The elevator and hallways smelled like urine. Trash all around the building.
Stayed 1 night in Sep 2023

2/10

I went to check in at 10pm and was told that reception was closed and there were no rooms available so I had to find another hotel to stay at. I would like my money back please
Stayed 1 night in Jan 2024

6/10

Hallway floors where uneven and the floor in kitchenette where sticky to walk on.
Stayed 1 night in Sep 2023

2/10

A $100 deposit was required up front. There was no hot water, heat, or AC "due to repairs." The desk clerks were decent but I could tell they'd about had it. The site said "free breakfast" but there was none. We only stayed one night. The property is old and battle-scarred it seemed.
Stayed 1 night in Feb 2024

4/10

It’s wasn’t clean. Room had stains everywhere. The tab was horrible. Definitely not worth the price.
Stayed 1 night in Sep 2023

2/10

Lobby filthy. Receptionists was rude, uninformed, and either on meds or alcohol. No manager on site only a phone that was never answered. The absolute worst hotel I have ever experienced. I travel and spend over 150 nights a year in hotels
Stayed 1 night in Jun 2023

6/10

There was no grab & go breakfast as was mentioned on the booking site. Staircases smelled like urine. Hallways smelled like weed. Toilet was dirty and also had hair on toilet seat when I checked in and the the thermostat was difficult to work in order to get the right temperature and therefore it was blowing out cold air instead of hot for heat.
Stayed 3 nights in Dec 2023

2/10

Prior to check in I r placed three calls to confirm the reservation never could reach desk person call the hotels.com spoke with three different people stating that I could not reach anyone at the front desk to confirm check in they prompted me to call back later saying that the attendant was doing a security walk through after arriving at hotel found out that the hotels is being renovated this is 12:30 in the morning an inconvenience nightmare...... caledl this morning everyone is passing the blame!!!!!!
Stayed 1 night in Jun 2024

4/10

Elevators dirty bathroom dirty room smelled like paint. Our window would'nt lock. No breakfast or a a grab and go bag. One site said free breakfast other site said grab and go. Night receptionist very nice daytime person was annoyed caused we asked for coffee cups. Not a good morning or can i help you we had to stand at the desk for about 15 minutes to check out.
Stayed 1 night in Nov 2023

4/10

No one at the front desk My toilet was stopped the first day and I was given a plugger that didn’t work then I was given another one I couldn’t get it unstuck The night manager came and got it working it was over flowing. I it worked for one day than back doing the same thing when I left no one at the front desk I called the manager said leave the keys on the counter that he would check me out no customer service
Stayed 6 nights in Sep 2023

2/10

I booked here because I was traveling from out of state for several days and desired a location with a hot breakfast daily. Despite advertising, this location DID NOT have ANY breakfast options. The air conditioning unit did not work properly unless the windows were open. The property is unclean. No one is at the front desk overnight and there is no security day or night; the property goes on "lockdown" from 6 pm to 6 am. The manager is limited on customer service training and simply takes payments, hands out keys, and makes excuses- in that order.
Stayed 4 nights in Nov 2023

2/10

Very disappointed with this property. Place is not well kept, rooms and hall way smell like urine. I asked for manager and nobody ever followed up after voicing issue. Coffee was cold, the was no creamer and what they call breakfast included was a muffin / breakfast bar. Do not recommend!!
Stayed 1 night in Apr 2023

2/10

The female staff were great. The men...when you could find them (because they were never at the front desk) were abrupt and rude. There was a pile (literally 6-8 black plastic bags) of trqsh on the hall near our door. The next morning about 11am, i asked the oler man when the trash would be removed because it smells bad. He yold me it was rude of me to see something wrong with the hotel and expect them to remedy it quickly. I knew from there that the rest of our 3 day stay was going to be hell.
Stayed 3 nights in Aug 2023

2/10

Do not stay here. It has no amenities, despite what it says on this website. No breakfast, no fitness center, no in-room phone or coffee pot. The features in the room are from the 1970s. Even the towels are extremely undersized for a normal adult. The pool was covered in a heavy layer of green scum. This website misled me as to the quality, calling it 3-star. It is a no-star hotel. On my personal experience, the TV didn't work and the room next door was blaring their TV and talking to someone until 3 am. You could hear everything. The daily rate was over $100 for this dump. I stayed at a Holiday in Express the next night for the same rate, and it was 100 times nicer!
Stayed 2 nights in Oct 2023