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Excellent! The property is gorgeous, with amazing views of the water. I have absolutely no complaints. The staff were wonderful, rooms were spacious and clean, food was delicious, drinks were strong, and the surrounding area was walkable and beautiful.

Very nice stay.

Lovely property and staff!

Rooms are very nice. Staff are friendly and Helpful. Breakfast is excellent. Parking is great. Close to downtown. Entertainment is good. Have stayed there a few times and it is always good.

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Great place to stay the staff was wonderful very helpful

The staff was very helpful and answered all of our questions. They went out of the way to make sure we had everything we needed.

Great hotel. Well located esp if walking to Kelvingrove & to city center.

Clean room and comfortable beds

We loved our stay here! Great location in the West End next to the "Hop-on-Hop-off" tour bus line. Excellent restaurant. Very comfortable beds, larger than average rooms, excellent shower. I read some nit-picky reviews about this hotel on Expedia and I think those reviewers must not be frequent International travelers because this place was wonderful. If you aren't familiar with Glasgow, this hotel is in a quieter, richer, trendier part of the city - an easy walk to the botanical gardens, the...

We arrived on a late flight and when we checked in the beds were not what I ordered. The hotel was booked and the rooms couldn't have a roll away brought in. I asked the Manager if I could have an extra blanket and he brought me a whole new duvet cover to use. Also, the breakfast made to order was so delicious!

The staff was incredibly friendly. The historic building is beautiful. The room was spacious and had a kitchen. Everything was spotless. The bathroom shower was large, great water pressure and temperature. The bed is super comfortable. They don't make up the rooms daily, as it is an apartment hotel. So, you have to ask for things like toilet tissue, shampoo, clean towels. There are about 15 steps, in three phases, to reach the elevator/lift. They say because it is an historic building, they...

We arrived early and I asked the front desk person if they could hold our luggage. To our shock, she checked us in early and we were able to go to our room. The hotel is convenient to the train station, shopping, and there is a theatre across the street. We opted to eat in the hotel restaurant and the food, drink, and service was all exceptional. The only thing odd was the type of soap/shampoo in the shower, but I always travel with my own toiletries, so it wasn't a big deal. I would...

The location and food are great!