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"Always perfect "

"All was fine very happy with our stay"

"The lobby was beautiful. The staff was wonderful. The rooms very outdated even the so-called updated rooms had furniture I would guess from the 80s and just an average to below average condition."

"Great restaurant. "

"It was cold "

"I like the clean room , nice and tidy."

"I especially liked how polite and professional the team was throughout my visit. Overall, a great dining experience that matches Mercure’s high standard of hospitality. Highly recommended for anyone staying at the hotel or visiting Garut!"

"Staff helpful and upgraded the room. Breakfast has wide selection of varity. "

"Room is a very old non standard footprint but the biggest issue was power, old control panel kept losing power so had daily maintenance repair crews. Hotel was also really old but still needs to have working lights and plugs."