8/10 Good
Devorah S.
21 Aug, 2019
Liked: Cleanliness
Great apartment
Apartment was neat and tidy , not luxurious but had everything we needed.
There was a bit of a confusion re linen and towels as website described it to be included. We arrived and found bed not made. We looked in cupboard and found linen and towels so we made the beds ourselves. When we left the key holder told us that we were supposed to pay extra for the linen and towels as well as for the end cleaning. I showed him the app that it was included and that we had already paid for final cleaning.
I tried contacting the owner who said it was something wrong with homeaway. I tried calling homeaway but their phone system wasn’t working. I tried chatting with them , after answering lots of questions he told me that he can’t help. I should call... I had already explained that their phone system wasn’t working properly and wouldn’t get me anyone on the phone to speak to. He closed the chat.
In short , apartment was perfect for us, it was clean and good and quiet location.
Homeaway was initially easy to use but when there was an issue they were not helpful.
Devorah S.
Stayed 7 nights in Aug 2019