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The staff was pleasant. The room was basic had everything you needed. Walk in shower bigger than most in Europe. Perfect to spend evening before early flight.

Great hotel and amenities close to the airport

The inside of the hotel is not what you would expect when seeing the exterior. The rooms are very roomy and clean and very modern. We stayed our last night in Bilbao before returning home here and we enjoyed it.

Perfect location. Great towels and friendly staff!

Close by to Guggenheim. Easy access to public transport. Clean. Quiet. Good WIFI. skip hotel breakfast and go to Cokooncafé for the best breakfast you will find in the area.

This place was fantastic! We were a family of four staying in one room and a family of three staying in another. We had amazing staff at reception as well as cleaning. Everyone was so nice, helpful and kind! Will DEFINITELY stay here again on another trip!

We originally only planned to stay one night, but after arriving to the Palacio and seeing our room (vary spacious), we opted to book another night. It was a little drive into Bilbao, but totally worth it for the peaceful location with beautiful views.

This hotel is a great location for the Guggenheim and for dining. It’s a bit longer walk to the old town section of town. If you have a car you will find the garage exceptionally clean and relatively easy to get in and out of. It’s also easy to get in and out of the city from the hotel. The staff are very professional, courteous, and most of the kitchen staff speak some English. The food was very good and my family especially appreciated the orange juice machine for breakfast. The hotel would...

Excellent property in a great location where the staff was extremely friendly and helpful. We would highly recommend this hotel. Good sized rooms and great amenities. Breakfast room was very tasty food.

Beautiful modern property located in close proximity to the Guggenheim Museum. Rooms are well equipped, modern and clean with large showers. Very friendly staff at check-in, luggage service, housekeeping, bar and check-out. Only stayed 1 night but will def book again if I was to return to Bilbao.

A bit difficult to find out in the countryside ....they need better obvious signs, but well worth finding if you like the quiet of nature and being 22 km from the city. Beautiful renovated old building with all the modern conveniences, good wifi, great large open sitting areas, and the most comfortable memory foam beds. Our hostess was very informative with suggestions for touring Bilbao and the surrounding area. Nice to have a hot water carafe for tea in the room and a small refrigerator and...

Great location!

Location is excellent for both shopping and the old town. 15 minute walk to the Guggenheim. Very clean and well maintained. Beds extremely comfortable and no issues at all with service. It’s always easy to find something to complain about in a hotel but on this occasion I found nothing :)

Great location in the heart of Bilbao with so many places to eat and shop. The only difficulty is choosing which place. Check-in was super easy and staff very helpful. Also, great to have a secured access building. I would definitely recommend this place.

The location is convenient in such a wonderful place. Staff was great. A proper hotel in all the sense of the word.