"Great airport shuttle services. Those guys really are going above and beyond to ensure that hotel guests have transport even during crowded times. We ate at the bar, and the food was fine but the drinks were weak. The reception staff member on duty when we checked in was tired (slow check-in). But the most surprising thing was this huge unused space in the center of the hotel that once must have been a large indoor swimming pool and now is ... nothing. I am surprised that the hotel has not...

"We were told several times from 2:00- 6:00pm we could check in within 1/2 hour. Every time they told us the room was not ready. This was for a corner suite and an adjacent room. Very expensive. There were no cups . No amenities in the bathroom. Terrible customer service. I will never book this hotel again. Room service arrived in brown paper bags like for take out. And it was over $200. Awful."

"Staff not informed about transportation available in area"