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"Customer service was exceptional!"

"Super crowded due to being a long weekend. Staff overwhelmed. "

"I've been coming here for a few years. My kids and I my always have a blast and love just staying in the pool and hot tubs all day. It's a short drive to Joshua Tree, so we usually stay 2 days at the pool and 1 day hiking. It's a perfect weekend literally only 2 hour drive from LA. While the rooms could use a little upgrading, the stunning scenery and pools are amazing!"

"Everything was great. Great location"

"Awesome stay! Returning customers everything exceptional as always!"

"I recently stayed at this hotel to celebrate my boyfriend’s birthday, and unfortunately, the experience was far from what I had hoped for such a special occasion. One of the main reasons I chose this property was for its on-site dining and bar options, which were advertised as key amenities. I was really looking forward to a convenient, relaxing celebration without having to leave the hotel. However, upon arrival, I discovered that all of the hotel’s bars and restaurants were closed due to a private kosher event—and there had been no prior notice given to guests. This was incredibly disappointing, especially given the reason for our stay. What was supposed to be a special, stress-free birthday celebration quickly turned into a scramble to find last-minute dining options elsewhere. This lack of communication was both frustrating and inconvenient. After a long day, the last thing we wanted to do was leave the hotel to search for food and drinks. It completely disrupted the plans I had in mind for celebrating my boyfriend. While I respect the hotel’s decision to host private events and accommodate specific dietary or cultural needs, it should not come at the expense of other guests’ experiences—especially without any advance warning. A simple notification before arrival or at the time of booking would have made a huge difference. Overall, the stay felt poorly managed due to this oversight. Transparency and guest communication are basic expectations in hospitality, and in thi"

"Francisco Magana was the rudest employ I have ever encountered at a hotel. He needs anger management and customer service training. The Westin should be ashamed for hiring this guy. The manager Nikki Higgins is an absolute gem! She knew how to troubleshoot and was empathetic. Patrick Hamilton the concierge made me feel very welcomed. Great personality and deserves a raise. "

"Did not have a kitchen"

"Room wasn't cleaned properly. The carpet was filthy."