Good: Very nice house, clean, well stocked.
Bad: The previous Premier host was Victoria. New Host, Laurence, less than 'Premier'. Pool pump shut down 2 hours after we got there. We asked him to come look at and also turn on Gas Heater for the Spa. He sent us a Video and step by step instructions to turn things on. I verbally & texted him we weren't touching anything.He tried to repair antiquated pump all week but was unable to get correct parts.
NO A/C in half the house, he keeps the Nest thermostats set at 78 and locks them. Took 2 days for half the house to cool (both condensers old and rusted). The systems run on R-22 refrigerant, which is now banned as of 1/1/2020 in California, Need replacement. We also got the ‘people like you’ line accusing us of abusing the A/C. On our last day he, a gentleman & dog came to retro fit another pump there for 2 hours could not fix it. The dog ran around and defecated in yard, which we later cleaned up. Laurence has unsuccessfully tried to keep our deposit claiming we ‘tampered’ with pump and broke it. Homeowners need to keep equipment maintained, I don't think it's fair we pay for their deferred maintenance on equipment. All we wanted was a/c, a working pool and a Spa. Overall Dissappointed. The guest book is full of '"signatures" but only 8 reviews on the listing.......New Host Laurence gets a D-.