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"Clean cabin; conveniently located; friendly staff."

"Great Hottub"

"The room was a good size but the bathroom was very old, cramped and outdated. The shower didn’t have great pressure."

"I was very disappointed in the overall state of the hotel. The pool, which was a main draw of the hotel, was only able to be “booked” at specific time slots, wasn’t well maintained. I sliced the bottom of my foot on the pool floor, the stairs were green with algae and dirty. I heard a guest in front of me voice the identical concerns and was met with resistance and dismissal so I didn’t bother to say anything at the time. Also, the time slots, yes, I was messaged about it ahead of time, but...

"I looked forward to staying at Fairmont Banff for years now. When I finally stayed there, I don't think I will ever come back again. Paid the gold room for the benefit of the club access. First of all, the room is very small and does not feel high end and club offers much less than other club access we have experienced like four seasons and St Regis etc. I signed up for the membership for Fairmont finally. The welcome drink was 1 even we had 2 people. When we left with our rental car, we...

"Nice stay! Love the pool!"

"Good"

"The carpet upstairs in the loft was wet from condensation and there was a misty smell in the room."

"Thoroughly enjoyed our stay at Acclaim. Rooms spacious and clean. Great beds and pillows. Staff friendly and helpful. Enjoyed the rooftop hot tub area. Our daily breakfast was delicious and a wonderful addition to our stay We will definitely be back. Thank you."

"The hotel is on the north side of Banff town, a 20-minute walk to the town center. The hotel provides free Roam bus day pass for guests to get around the town. It's convenient that the hotel has two very good restaurants on-site. I loved soaking in the rooftop hot tub after a long day exploring nature."

"Well lots of the property was under construction and the equipment was all over the place. It took up a lot of the parking, which in turn did not leave enough parking for guests. The pool and other amenities where closed. Yet we were charged full price and not informed of the closure until we arrived. Bait and switch. So yeah your essentially walking through a construction site, it's not clean. I feel for $400 a night your entitled to get what you paid for. But it's conveniently located and the...

"Well, the overall it is good however I think the restroom they are OK and overpriced maybe because I’m booked in last-minute $3000 a night it’s a bit bit overpriced. I actually try a lot of luxury hotel and restaurants but I don’t think this one really worth it because the overpriced the stay and the restaurant"