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"The Hakone Ten-Yu is an amazing hotel the has everything you need for total relaxation whilst also enjoying the luxury of a top rated hotel. The hotel has a policy of making sure you are at the centre of it’s operation and obliviously prides itself on first class service form to moment you arrive at the local station (you get picked up in a courtesy bus) to the moment you leave. On arrival at the hotel we were greeted by the staff and ushered in to a seat whilst we were checked in. All the...

"夕食(カスケード)で食事の時間が限られてたので仕方ないのかもしれませんが、最後のステーキが冷めてました"

"Dinner and breakfast were great, lovely facilities, staff were super helpful. Location very easy to get to."

"とにかく綺麗で、また泊まりと思うホテルでした！朝食のバイキングも美味しく頂きました！"

"Liked the traditional musicians."

"No in person staff available at the hotel. Very inconvenient. You can’t leave your luggage at the hotel before 3:00PM. Great hotel with an amazing view but very expensive and not worth it"

"綺麗なホテルで大満足です。 朝食も美味しく、室内も綺麗で大変良かったです。"

"Exceptional property"

"客室は広くて清潔、とても快適。キッチンも使いやすくテラスも広々。半露天風呂もあり、また是非利用したいと思う。 ひとつだけ、懸念点。 天然温泉は掛け流しではあるが、常時ではなく定期的にチョロチョロ追加されて、追加された分下部から排出され、一定の水位、温度を保つしくみ。上から常時溢れるほどお湯を足す仕組みではない。湯量がたっぷりという印象はなかった。 連泊したため、複数人が複数回ホームサイズの風呂に入った。果たして風呂のお湯は常に清潔に保たれているのか？それだけが気にかかる。 とはいえ、総じて素晴らしかったです。また利用したいです。"

"The hotel has a very traditional, old-school Japanese feel. There is one private onsen and one public onsen, which is worth keeping in mind for Western travelers with tattoos, as this can limit your options. The food was classic Japanese cuisine, beautifully and culturally presented, and clearly part of the traditional experience. Overall, it’s an authentic stay—just be aware that the hotel is quite old-fashioned in both style and customs."

"We had a wonderful stay - the staff were friendly and helpful, the room was comfortable, breakfast was amazing and much accommodation was made for my vegan daughter. The private Onsen was perfect - not only well maintained and efficiently run with many toiletries, but also blissfully relaxing. The whole stay was superb and it was a privilege to experience such an amazing Japanese tradition. Thank you"

"とても素敵な旅が出来ました。全てにおいて完璧です。必ず再訪させて頂きます。"

"An incredibly relaxing, cozy, and peaceful stay. Surrounded by lush greenery outside every window, soaking in the open-air hot spring that warms both body and soul, and strolling along flower-lined paths through the hills to discover Hakone's most breathtaking scenery. A truly unforgettable retreat."