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"Just a very pleasant place to stay with very pleasant staff"

"Breakfast was a bit grim"

"The hotel decor is tired and there was a lack of info in our room ie how to use tv stations. The pool area lacked signs to know where to get towels, what was the procedure for using the pool, sauna etc., we had to ask. Staff were very helpful and pleasant It would have been useful to have local info provided in our room. Having said all this, we would go back. The food was excellent and catered for my gluten free needs."

"The hotel was nice. The food at the Brassels was better than the Cruzerie (?). The hotel was pet friendly. The rooms were a great size and comfortable. Unfortunately, we couldn't do much as you have to book everything in advance. We were not aware that you had to plan ahead."

"This castle is fabulous! For Americans it is like stepping into a Downton Abby set. The staff greet you at the door, take your luggage and from that moment forward treat you like royalty. Not only is this a gated property, but you need your sir name in order for the gate to open! Then the drive up the narrow road just enhances your excitement to see the castle. John was great at showing us around and to our room. He was very helpful in understanding where everything was and how to get around....

"Friendly and helpful staff and excellent food in restaurant. Nice Lochside location. Great location for visiting the nearby Dumfries House a short drive away."

"The accommodation was first class .The staff were polite and profesional.The catering, in particular the breakfast were below par"

"Brilliant staff good services spotless room great bar"

"The hotel is currently in a state of disrepair and requires significant renovations, particularly within the bathroom facilities."

"Great location"

"Clean, modern hotel near central Kilmarnock. Staff very helpful. Matresses thin, sagging and provide little support; they really need to be replaced with much igher quality mattresses. Restaurant OK for dinner. Breakfast good."

"Gret stay with a quite room."

"It was ok the bed was uncomfortable did sleep well then we were woken up at 7.15am with a brewery delivery"

"The staff were all manarable and attentive . The rooms were spotless and comfy beds and pillows."

"Friendly helpful staff, clean room slightly tired, excellent breakfast with quality sausages and bacon! Friday and Saturday nights can be quite loud outside the hotel being a city centre location."

"We stayed at this property for a week the main person in charge Alex he was so helpful always on hand if we needed anything there was an incident which was resolved instantly it was a well looked after and more then worth the cost to stay the room was clean and tidy fresh bedding and towels any time we needed the property was well maintained and cleaned every day I will be staying here every time I visit Scotland and will be visiting again very soon with family and friends it truly was a...