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"Very good"

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"The staff is very friendly. This review is not about them at all. The hotel could use some remodeling. There was also a sewer smell near the jacuzzi on the left side of the hotel. The beds were also very uncomfortable because they were so hard. I also should have done more research about the location. It is not very walker friendly."

"Fue una mala experiencia estas vacaciones hospedarme Ahy llegando al hotel el personal del front desk super lentas para hacer el trámite de checking super caronas todas y contestan super mal es una pérdida de tiempo horrible en la habitación los ventiladores no sirven el teléfono súper viejo. No sirve cobran demasiado para lo que ofrecen la verdad no regresaría para nada a ese hotel te revisan tanto al entrar hotel como si fuera mil estrellas el hotel"

"Wasn’t as clean as some of the past reviews had a sewer smell in the hallways had to wait awhile to check in only 1 person at front desk seemed like she was doing everything alone to take care of all the guests"

"Great place to stay clean amazing service and food"

"Clean room and staff was great."

"Nice staff and helpful"

"The staff were wonderful, very helpful and kind. Very good complimentary breakfast, pool, everything you need is in the same building."

"The room was extremely clean and the A/C worked great! The on-site restaurant is extremely helpful for breakfast. Issac, the evening desk clerk and the morning clerk( Sorry, I forgot her name) She wears glasses. Extremely helpful, pleasant and professional. Their security is wonderful. We, as woman traveling alone felt very safe."

"Very lovely hotel. We came during the week so it was perfect. Clean room which is what I especially look for and comfortable beds. The amenities provided in the room are very nice. We enjoyed the heated pool and the jacuzzi as well. The aesthetic of the hotel is very beautiful."

"Staff was helpful and gorgeous breakfast views. Rooms need to be cleaned better our bathroom was not acceptable."

"Mala atención"

"Excelente"

"Yes parkig safe and easy and convinient Great big pool and jacuzzi, beautiful room brand new Showers "

"Recomendable! Me gusta hospedarme ahí, la ubicación es excelente"

"Beautiful resort! We loved waking up to the sounds of the birds. Breakfast is very good. Staff is very friendly. For a resort that size, the pool is very small. And the gym even smaller. But we made it work and definitely will stay again at El Cielo!"

"It was nice room and big and clean I like it"

"Everything was fine overall but the bathroom was dirty, the shower was moldy and there was hairs on the floor"

"Great stay in safe"