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"Very poor service. The telephone, TV and WiFi in the room wasnt working. The staff only moved us by 11pm. Then there was no water in the entire building. Extremely poor service, not one single apology. I asked for everything to be written down and passed onto the morning staff and manager (they dont have a night manager, unheard of for a 5☆) In the end none of this was done and the manager apologised for the failure but claimed it was human error. I believe the failure of systems to log...

" Heals our luggage on pre checkin. Girls were great however the fella that checked us in not so great. I had to return to the desk 3 Times didn’t explain the card system to us . One phone in room didn’t work to call the desk and air conditioner was off at 30c weather. We ordered dinner after a very long day. Chicken breast & Raisin Salad the chicken wasn’t even warm . My husbands chicken had bones in it and half was a drumstick. Mine was just cold. So my dinner consisted of a thin slice of...

"Everything about this place was amazing!"

"Great location"

"I recently stayed (6/10-6/15) The place is clean, modern, and well designed. The staff were exceptional, especially Dewei at the front desk, who offered great local tips and made me feel welcome. It has a fabulous rooftop blocks away from Sagrada Família. Highly recommend for a memorable stay!"

"Renovado muy buen hotel bien ubicado cerca a la estación había un poco de ruido por trabajos durante El día pero no era molesto."

"Great, staff very helpful"

"The property was nice and clean . Service was great"

"El personal súper amable y el hotel muy lindo,con buena ubicación y súper limpio."

"Great location and beautiful hotel! Totally recommend getting a balcony room!"

"The spacious bathroom and comfortable bedding made it easy to unwind after a day of exploring"

"Check out at 12pm is a game changer"

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"The location of the hotel is fantastic. It is on the Ramblas, close to Plaza Catalunya. The staff is friendly, and the hotel is clean and modern. The rooms are comfortable and nice. Everything you need is within walking distance. I would definitely stay here again."

"The reception staff is amazing but the room service is horrible. We called to clean our room and to have coffee and water twice but never done. Take care when doing checkout and verify everything detail. When i did my checkout they told me that i have a balance to pay xxx euros but when checking my bank i found 2 operations and till now they don’t answer my mail to send me detailed receipt or to make my refund 😳😳😳😳"

"Nice hotel. Catered more towards singles rather than families. Hotel food sub par. Kind of far from restaurants. Need to Uber eat most of the time. Otherwise staff friendly. Nice gym. Pool not heated. Would rate 7/10."

"We loved the atmosphere of the place. We did feel that they were overcharging for the breakfast."

"Very clean, big, cool setting"

"Overall positive experience. However, room was a bit cramped (we did have a cot which took up space but even despite it, not the most spacious). Would have been helpful to have some ledges/shelves for opening suitcases. Location was great, close to walk to many cool things to see and make it back to the hotel for our baby to nap. They provided us with a baby bath at no extra cost which was pleasant surprise! Staff were very friendly and welcoming every time you walked in. Lobby was nice...