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"The overall experience was great . I had an issue with transportation. I chose his location because of your booking of the room said transportation was included. I waited for the code so I can go ahead and take part of the transportation from the airport to the hotel, and then back from the hotel to the airport . Never received the code to book the shuttle, I called Expedia. They called the hotel when I was told that they do not offer a shuttle which that means it was false advertisement. Very...

"Stay was great. Very clean, food was good. Could use another pool"

"Everything 10/10 just a really quiet place. If you’re looking to party this is probably not a good option. But quality!!!! And peacee"

"Friendly staff."

"Excellent experience with 2 kids ages 4 and 6. The lagoon is fairly shallow and the kids had a blast. Like others have states the beach is basically inaccessible but we didn't miss it with the lagoon. Lots for kids to do including a paid arcade, kids club is awesome, food is on the higher end for all inclusive but will definitely need salt / seasoning. Room cleaning and turndown were impeccable and room service was surprisingly quick. Definitely will return for a laid back experience. We had...

"El hotel es excelente,lo único que no sirve es la playa,mucho sargazo y el agua muy turbia.No es buena la playa en ese lugar"

"Very good clean,staff,outdoor pool"

"Muy bueno"

"This was our second time staying at Hyatt Ziva Cancun and we loved it even more than the first time 4 years ago! The hotel, staff, food, vibes and overall experience were perfect and I have nothing negative to say. It is a beautiful resort and you can tell how much work goes into it daily as it is so clean, well kept, and the staff is so so friendly and professional. Highly recommend!"

"Good food! Amazing service."

"Really good place. All the kids enjoyed it."

"The properties was beautiful, but everything closes so early 10 o’clock no more food can be brought to your room so if you go out to do anything, you are by yourself."

"Power outage and pool closure. Facility needs more activities and shows"

"La habitación estaba muy limpia y el ñorsonalnfie muy atento en todo momento Si regreso a ese hotel por precio y lo que ofrece por eso Me encantó"

"Más o menos"

"The entire staff was exceptionally kind, professional, and attentive. They took excellent care of us and made our experience truly enjoyable."

"everything was amazing! beautiful hotel, great beach, so many pools, many food options, and fun themed parties!!"

"Great location, nice staff, great property and beach."

"Great resort."