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"The property uses photos to attract customers, but when you get there, the room offered is completely different. I booked classic double room with river view. But.. i have attached the photo. The bedsheet had dirt on them, room had coweb and spider top of the bed."

"The staff was not helpful, we asked for 1 hour late checkout and they said it will cost £10. No courtesy from their side on this They didn’t offer water in the rooms either"

"Great place!"

"Stayed on site for a wedding. The wedding suites were good and well maintained. The actual accommodation was not great. Very basic rooms and lack of air con was a serious deficiency. When we are experiencing hot weather (as now), the one electric fan provided in a family room is not really sufficient. Breakfast was okay but very crowded in the area. Teas and coffees only available on a machine. One of the two wasn’t working so large queues formed at the one machine that was working. Not a great...

"Good location easy transport to airport Bus stop just in front of the hotel to airport"

"Everything was fine. It’s a busy resort with a lot of turnover, so they need things to be built for efficiency. The escape room style gift for kids was a nice treat"

"Pass"

"A great stay in Windsor, UK."

"Phenomenal place to stay. We were in the mews in one of the newly renovated rooms, and it was so beautifully out together. Very clean, great staff, and if we needed anything we had it within minutes. We had our 4 year old with us too, and there is a great park & playground behind the hotel which was a big plus. Highly recommend! The only next best thing would be to have somewhere to hang your towel within reach of the tub. That’s the only set back, if you have bad knees or can’t bend over...

"I booked it for two nights when we arrived. It was late in the evening. We had to leave. The toilet was dirty mould in the bathtub. Ripped curtains hole in the wall."

"Better AC"

"A place with a very significant meaning to my wife and I, this was our third trip here and the first time since Warner have taken over the establishment. The evening entertainment was fantastic and a real experience. We look forward to booking again. The staff were incredibly helpful and friendly and even with the unfortunate circumstance of a local fire causing a lot of smoke around the hotel the staff were exceptional dealing with dissatisfied customers when they had absolutely zero control of...

"Lovely historic building. Beautiful grounds. Great restaurant. Some compromise in the rooms/convenience/maintenance as you might expect for a historic building. Didn't subtract from our enjoyment, we loved it."

"Surprisingly clean, spacious and modern on the inside despite the exterior being deceivingly older. Enjoyed our stay. It was so convenient for the castle, the shopping and dining, and right outside where the change of guards are."

"Amazing stay - hotel overall heritage, and condition. Warm and helpful greeting even though we booked v last minute the hotel handled it smoothly. Dinner outside at the grill was great. Residents lounge is a nice touch and breakfast the next day was also exceptional. Thank you team !"

"Clean and close to the airport. However it's not much to do in the area and it's quite a ways from London. Also, there was only 1 towel in tge room although the booking was for two. The receptionist also adamantly denied my free breakfast perk even when I showed her the booking."