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"Clean room: There was lots of hair left in the bathroom counters and floors, very gross. The people next door to me partied all night. I called guest services twice. Finally at 4:30am, they quieted down. It was not restful stay."

"The Staff and services that they provided were excellent from the Room service to food delivery and the resort Transportation were so kind and so courageous and so fast . Enjoyed the stay and also the location of the room with bite of the Bay was great . It was a very nice experience ."

"Except for the check-in experience, we loved our stay and we were truly sad to leave."

"Table in room was wobbly (had to be careful not to spill my drink on myself when at the table), phone in room was not working (in case I needed to reach out to office personnel), remote to A/C unit did not work (mo battery cover..tape used to hold batteries in place), no microwave or coffee maker in room, no complimentary toiletries provided (only 2 sm bottles of shampoo…no conditioner or body wash), Images on website are misleading…did not feel safe at this establishment."

"Its like staying in a castle. The kids love it."

"Overall our stay was good. We had issues with our air conditioning not working in one of the bedrooms. After some fiddling, we just turned it off and ran the air conditioner in the other bedroom as cold as possible and used fans to circulate the air. The location was convenient, clean and the kids enjoyed the pool."

"Great family reso"

"Great views from bayside/ocean rooms, but not worth it without them. The whole place is worn and in need of renovation. Clean, everything works, and the staff is great."

"Perfect place for a family with younger kids, the splash pad area and kiddos pool was perfect for my 3 yr old. It was good to be close to Disneyland park and have a few restaurants near by. I did wish they offered shuttle service to the park but that was just a small inconvenience. The room size was perfect and will definitely return again"

"Not bad for a single night."

"Good breakfast, nice staff"

"Overpriced parking, no bottle water in the room"

"Gb"

"unpleasant odor"

"This is my first time staying at this resort. My family and I enjoyed it very much. We loved all the amenities, restaurants, and excellent staff. They all went far and beyond to make sure we had an excellently pleasant stay. From front desk, pool, restaurants, and throughout. Definitely coming back."

"Hotel outside bad smell and hotel room don’t have shampoo and teeth brushes."

"Excellent family hotel"

"The whole staff was very helpful and curious. Meal at the restaurant was great! We stayed a week and had a great time."

"Room was clean, grounds were lovely, easily accessible, hot tub was great. Cafe was ok but very pricey."