Search Hotels in Carroll County

"Yes and yes"

"The entrace was nice, the staff was nice, the ballroom looked nice, the front bar/food area was very nice. However, the rooms are trash. We booked a grand room which is not what we were given. Our room was so tiny, had a small chair and a gross shower. Had the water all the way on hot, and no cold and it was barely luke warm. Ive stayed at motel 6 hotels with nicer rooms. Got back from our event and even though we had a do no disturb sign on the door, someone came in and put a cot in our room. The room was so small we couldn't even get to the bed b/c of the cot. We called the front desk but finally just moved the cot into the hallway where it sat and stayed even after we checked out at 1030am. The TV was broke so we had to calll someone to come fix that as well but they were fast in getting there and did fix the tv and provide a new remote. The ballroom had the music soo loud that you could feel the bass in your room on the 9th floor. The location is soo perfect for the CFG arena which is why we chose this hotel. Again the hotel was very nice and so were the people but the rooms were just old and gross in my opinion. The bed was clean and the sheets were clean but again just dissapointed b/c the pictures online aren't anywhere CLOSE to what the rooms actually look like. "

"The room was clean but we did not have a curtain on our window, just a screen so it was very bright at night. The hotel staff claimed that was typical for this hotel but I’ve never had a hotel room without a curtain. We ended up hanging up a blanket so we could sleep. The pool also looks much bigger than it is from the photos. "

"Great location. Little details missing. The message the hotel presents is elegance, yet there are jus"

"Very friendly and attentive staff who were happy to store my bag and would say good morning and welcome me back by name, which was nice. I didn't spend much time in the hotel, but the room was clean and overall I had a fine experience. The room doesn't have a microwave, and there's no bottled water or water station, but I didn't find it to be a big deal. The location is decent and I felt safe enough returning at night, but I did keep the shades closed because my room was on a low floor visible from the street."

"Had a relaxing staycation here, beautiful rooms. good food/bar will be back soon "

"The hotel overall was nice but my room mirror was cracked. The employees were nice for the most part. I was a little disappointed because they do not have a garden rooftop at this specific location as mentioned in the amenities."

"Excellent property, clean and accessible. Restaurants on site and nearby are great too. I stayed here on 2 other occasions for half day conferences offered on site. I requested and received late checkout for full participation in the event. I was disappointed I was not able to have a late check out but instead was advised to have my luggage at the reception desk this time. "

"When I checked into the hotel on Thursday it went smoothly but come Friday night -Sunday morning I had to make numerous phone calls to the front desk everyday because kids was running up and down the halls loudly and banging on doors and was even running in the halls passed the times it said it was quiet hours and I couldn’t sleep or rest. And all the front desk said is they couldn’t do anything about it and that they would send their maintenance or cleaning people to go check it out and to me that’s unacceptable because if I’m making the same phone call about the same incident something should of been done the very first time "