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"Stunning hotel"

"Excellent breakfast included in the price. Room was very hot and had difficulty with our door locking but this was sorted out immediately"

"Excellent value for money, clean and modern"

"We were very impressed with the overall hotel, the staff and the architecture. The food was really good for lunch and dinner. For lunch, we sat at the bar and was served by Kaitlyn, who was very polite, helpful and professional. All your staff was very polite and helpful, but Kaitlyn was particularly good at it. Next time we’re in Liverpool will be sure to stay at this hotel, without fail!"

"The view ov the liver building is amazing"

"The staff where very friendly and welcoming. Hotel was clean, and comfortable, bar lovely and rooms had everything you need. Was close to town and lively walk by the canal."

"Before booking our two rooms for two nights, I called the hotel specifically to ask whether there were any restrictions on pool access. I was told there were none. When we arrived on the Friday evening with time to use the pool, we were informed that children's hours operated differently and we had missed the permitted window. This directly contradicted what we'd been told on the phone. When my wife raised this calmly at reception, pointing out that I had called ahead to ask exactly this...

"The location for both the waterfront and for Liverpool One was excellent. The staff were very professional yet friendly, the room lived up to expectations and the breakfast was varied and well presented."

"Easy to check in and great staff"

"Room was nice enough but not practical ..... lighting was poor, there were no bedside cabinets, there was no dressing table, there was one easy chair and one stool (it was a double room so why not two chairs) bath/shower not guest friendly, the bath plug/drain did not drain properly which resulted in my having to stand in very hot scalding water for my shower and getting bright red feet as a result, there was no toilet brush either which is a basic hygiene matter. Bar etc was comfortable enough...

"Staff were very helpful, friendly and made every effort to assist. Clean hotel , comfortable, and quiet despite being very convenient to the city center."

"The property was ideally located, a short walk from Lime St station and right in the heart of the shopping district.. The apartment was well organised and excellent except for two small concerns. The shower is over a very deep bath and getting in and out required a lot of caution and agility as there was no handle to hold. Once in, the shower worked beautifully. The second item related to the appliances. They were so modern that we were challenged. Turning on the induction stove top was a new...

"Beds are bumby ,pillows lumpy ,large gap in middle off double bed. Hairs on the floor ie blonde im dark haired very Noisy , loose toilet seat. & toilet holder which moved everytime you tried to take toilet roll off, shower started spraying out water at 1.15am in the morning Sticky table,My handbag stuck to it, ripped chair in the room aswell Room 305 Would i stay again NO Plus when you get to the hotel you have to pay a £50 deposit for the room thats after you have paid for the room"

"Excellent deluxe balcony room especially as it was an up grade. Looked over Matthew St but with yhe tripe glazing had no disturbance at all. Bed was very comfortable. Staff were so helpful and chatty, also had the opportunity to leave luggage on last day so could explore with out it , think they also offer his service if you arrive early as we went to do tjis. But we're able to check in early which was a bonus."

"Beautiful hotel in pleasant surroundings. Staff were excellent and the food was amazing at Palm Court."

"While the Hotel is in a super location it is in need of updating. There was no drawers in the room to put clothes in and room157 had water dripping from a light fitting in the bathroom. This has obviously happened for some time as there was staining on that part of the ceiling. I reported this to reception as we checked out. There was no lu brush and we had to ask for another toilet roll as only one half used was provided. The food was average. Not somewhere we would stay again"

"Excellent hotel, right in the centre of Chester. Lovely spacious room. Would stay here again."

"It was great to find somewhere in the centre of Liverpool with free parking. I liked the nautical theme; made it a bit different."

"We couldn’t come because my wife was sick if possible can we reschedule"

"Clean room"