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"Cracks and flakes above my bed and in the bathroom ceiling. View of the pool, that was not in use understandably was bad. Leaves all in the pool area, was not inviting to sit outside because of how it looked. Free breakfast was a joke, all of the juice in the juice machine was out. Coffee was sub, and the pancake machine was down and appeared to have been down for a while. Helpful if staff could speak English and answer questions if you have a question. I would not recommend this hotel. Only...

"The ac was fabulous. Very comfortable bed and above average gym. Also has meeting rooms, pool and jacuzzi. "

"Staff were courteous. "

"Room is clean and comfy!"

"Excellent "

"Had an amazing stay. Will definitely be returning to this hotel!"

"did not use the pool (it was closed and cold) did not use the gym. could use more fruit options as the Hampton Inn at Charles Place in Charolette, NC and the King bed in room 310 was too soft - should be upgraded or have rooms with firm mattresses."

"Had enough "

"Yes "

"Rooms have everything you may need. Hotel is close to stores and a variety of restaurants. "

"Great affordable hotel! The bed was super comfortable, breakfast was good and well stocked. Staff was friendly and helped whenever we needed extra towels or had questions. Would definitely stay again. "

"Everything was wonderful Staff breakfast cleanliness "

"Clean! the staff was nice. There was a confusion with my late checkout. Staff needs better communication. Otherwise, every time I’ve stayed since has been a joy. Hotel is buzzing. Bright feels clean and safe. Gym is clean pool is clean."

"Rooms are clean, good breakfast options. "

"Nothing really nearby, room was ok. We were awoken at 1 AM to someone pulling the fire alarm and per the staff tbis type of stuff happens regularly."

"Yes , very clean . They were doing construction , so pool was closed . Staff at front desk ( Crystal) was great ! Very accomodating and professional . Would recommend . "

"Great hotel! I will stay again there next time I visit West Chester."

"Clean, spacious room. Friendly, helpful staff. Great breakfast items. "

"The first room they gave us was occupied. Room had clothes on the floor bed not made Breakfast was to start at 6:30 when we left at 7 still no breakfast. Front desk person not very friendly"

"Traveling alone and had neighbors partying in the unit next to me all night. Didn’t feel comfortable approaching them and no staff on site at night. "