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"Staff was very helpful."

"Personal atento y amable."

"The service and rooms were 5 star and we really enjoyed every aspect of our stay. We stayed in their suite with our two adult children and everything was amazing. Bedding was also top notch as my wife is very picky with beddings and she was very happy with the quality of the mattress and beddings. I give this resort a 5 star"

"This property is dates Needs renovation Food was very basic and not high quality Shower functionality was so complicated ( havent seen that anywhere!) Cleaning staff was very warm and nice"

"Absolutely loved it !!! Just make sure when booking the resort , book a flight from Liberia Airport not San Jose AirPort"

"There’s no Wi-Fi throughout the entire resort it’s only in the common areas. It’s also not worth paying extra for the mini bar. They claim that they only restock it every other day but in my six day trip, mine was only restocked once after I called multiple times, & spoke to multiple people, telling them it was never restocked and they ran out of water bottles, so being someone who needs to take medication in the morning I had to remember to take cups of water back to the room at night"

"Excelente todo súper bien el restaurante genial"

"Staff was super friendly. Room although fairly basic, was very clean. What you're paying for here is the overall property and amenities --- great breakfast, nice restaurant, thermally heated pools, cold pools, souvenir shop, clean shower & locker/bathroom facilities, very close to town and attractions, and an incredible view of the volcano. In short, I would stay here again for sure. Value for your money is really good."

"Our stay as very good. The staff was very friendly, and for the most part, very helpful. The bartenders were quick to serve you and most of the drinks were solid. There were a few instances where the servers didn't execute on requests--cooking the steak to customer preference, forgetting drink orders, delivering alcoholic beverages when virgin was requested. This last bit could just have been lost in translation. Aside from the above, the buffet style restaurant served up tasty and healthy...

"Un hotel muy bonito. Piscina de agua fría y de aguas termales. Muy buen desayuno incluido."

"The breakfast menu was good. I liked that cooks were available at multiple stations to prepare omelettes, fresh juices, or desserts. There was enough food at the main breakfast area. I see less waste than at other resorts I've been to."

"Overall, I had a really good time. The food was actually very good compared to some of the reviews that I saw that mentioned it was mediocre. The transportation staff were top-tier and their driving abilities are unmatched. The only thing is that I did call and asked for the in room snacks to be stocked, but that was never done during my time."

"The pools and the area: amazing! the view from our room was breathtaking and unforgetable. I loved hight ceilings. Although, I was dissapointed by the hair dryer as it was really old and not a strong one. It was like somthing you would expect to see at a very cheap hotel. Also, the have a nice tradition of putting chocolate on the pillow before the bedtime, but they only put it 1 time out of our 3 nights. It is fine with me, it just the kids heard it and then they were a bit dissapointed....

"Overall my wife and I made the best of it and enjoyed; however we will never return to this resort. The good was really the staff. They work very long shifts - you might see the breakfast server as the bartender in the evening. Most of the staff were friendly and helpful. Now the bad…We saw on the site that there was construction at a neighboring resort; however they start early and work until late. The construction could be heard all day long - even during the massage with music on. To add...

"The many hot and cool pools were always clean and never crowded . Staff were so helpful and friendly. Always leaving a special surprise in our rooms . The buffet breakfast had a large selection of western breakfast options as well as a Costa Rican option ."

"It was nice little expensive for what you get"

"Nice"

"Uniquely beautiful location and world class birding"

"Yes"

"The room was implacable and all staff have been extremely friendly, polite and very attentive. The food was varied and very nice every day. Good list of cocktails and the bar staff would also happily give you something that is not on the list or make all the twists you asked for, and they would remember you even though the resort was very busy. Didn’t use the parking so cannot comment on that. We had a perfect 8 night stay and would very happily return to the resort. "