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"I booked two family rooms for our stay, but the overall experience did not match the price. One of our rooms did not have a phone to order room service, and we were provided with insufficient towels and no face towels. Having visited several other countries, I have received much better service and amenities for this exact same price point. The cost simply does not match the level of room amenities provided. On a positive note, we really enjoyed the breakfast, which included a great selection of...

"I really enjoyed my stay at Pyramid Hotel and Resort. The views are stunning, staff are exceptional and gracious. Massage is included in the stay which was lovely as well as a buffet breakfast. I removed one star as there was only hot water for shower one out of four nights."

"The staff is friendly. The pool was very dirty. And the room had coackroaches."

"Paid for an executive room and was given a standard room."

"The can't even check the reservation on expedia. DO NOT BOOK HERE. They don't even help you. And good luck going to the expedia support. They can't contact the property aswell. Absolute Crooks."

"Nos hemos alojado un dia en este resort y tenemos que decir que lo mejor es todo el personal del hotel, desde recepción hasta los cocineros, son un 100 de 100. La comida tanto en la cena como en desayuno también estaba muy buena. Ahora va un mensaje a los gerentes o dueños: lo que sí que hay que ponerse las pilas es en el mantenimiento del hotel, hay que arreglar cosas y actualizar cosas. Por todo lo demás perfecto, volveremos 👏"

"The hotel does not operate under the name Rift Valley hotel but rather Caneth hotel although the company appears to be the same. The phone number does not exist. 5 of us booked 5 rooms individually and paid through hotels.com. When we arrived at 6pm they had no rooms for any of us. Still unclear as to the real reason why this occurred as they had a printed email with my booking details on it. They did help us find an alternative hotel close by and gave us a free meal the following night as ...