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"Bar staff left half pint on table went to order food came back no drink and table was taken.saw the table cleaner she just smiled and said left it on the bar not there"

"Clean and quiet hotel. No aircraft noise heard at all. Polite staff. Room 668’s shower left the shower’s tray partly blocked and almost about to spill out on to the tiled floor. Nasty drain smells from the shower was the clue to the problem! Air conditioning system not very affective at all."

"Great location for airport, helpful staff, clean and comfortable room and have a lovely meal in the restaurant"

"The Novotel was far better than other similar priced hotels that I have stayed in before."

"A beautiful property with"

"Room smelt of curry . 1 small towel for 3people grouting on tile’s mouldy . Bed clean and comfortable though . Lift not working properly same 7 months earlier! Not fixed"

"The hotel was good for £58 a night just before flying. The lady behind the desk was absolutely lovely when we checked in. The rooms were clean but they miss out on detailed cleaning but for one night, it isn’t an issue. Room was huge, we walked in and said ‘woah’! Very close to the airport, easy bus services that drop you off just outside the services. Also very close to multi different food places and they had their own separate car park from the services one."

"Rooms resembled university halls. No one cleaned our room overnight. Poor condition throughout."

"Staff very good and customer focused."

"Great service"

"Great place to stay overnight on the way to our holiday destination, we re ommend it. We couldn't fault it, everything was superb."

"Grime around bathroom, visible damage on door, walls and furniture, no lock on bathroom door and the worst of all.......no bedside table, like where am i meant to sit my phone. Overall food and services was ok but room left too much to be discovered"

"Basic clean rooms but fine if you are planning on being out most of the time. Family room was spacious with a great view of the pier. Excellent location for seafront attractions and high st shops. We ate breakfast in Tomassi's which is 3min walk away. Decent hotel"

"Nice location decent room but Tv is a lil dated and control was slow. The portion size food wise was a bit of a let down for me but it was decent. It may be one of the better/best hotels in the area."

"Lovely location within easy reach of Wivenhoe and colchester. Our room was in the main house so the room was period therefore furnished with old furniture which is not really to our taste. The bathroom was modern however and spotless. We tried the restaurant for dinner, unfortunately only Sunday roast menu and a few other mains. We both had roast but unfortunately not the best 4/10 and patchy service too. Nobody asked if we liked it but mandatory 12.5% service charge! However the breakfast was...

"The room was very clean although a little tired from a decoration perspective, good restaurant."

"Great and very comfortable"