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"Room was clean but very outdated, they gave us room right next to another room where they where doing renovations, all you could hear was construction and drilling noises which started at 7 AM every day during our stay, AC did not work we had to request a fan to keep the room cooled, no mini fridge. For a 4 star hotel I would expect better."

"Small rooms."

"Okay, the location is great. It essentially smack-dab in the midddle of London’s “times square”. It’s also right next to a tube station, so it’s easier to get around with all the traffic. Check-in was relatively easy. The service, well —laughable. There was no service. The most you’ll actually get something is checking in. We had to change rooms 2 times because the A/C’s weren’t working (It was 30 celsius/98 fahrenheit). Then, when trying to get a couple extra pillows (because they only give...

"Loved my stay. Will stay there again!"

"Amazing location. Staff was incredible. Would definitely stay again!"

"I stayed at this hotel for several nights, the room was clean and quiet, although it was cold (17 C) as I could not adjust the temperature by the thermostat. The location initially appeared to be difficult to get to as I had a long walk from the Metro (Overground). I later found that there is a bus route that stops by very close to the hotel, so I was able to use that which made it very convenient. The restaurant was large and spacious. The scenery is very good as it is located on the riverside...

"Liked the location but very difficult to find! Staff were friendly and helpful. Breakfast and bar were OK. The rooms were extremely small for the price , even by European standards. There was a significant radiator leak in our room so they asked us to move to another and we did with no help offered even though we had to repack and move up one floor. that was a major mistake as the largest heat wave to hit the area in decades arrived, needless to say, there was no air conditioning!"

"Convenient as short walk to London BigBen and love the area as quiet and not too crowded part. The property generally is classy and clean however our room is not as clean especially the bathroom, there are missed areas uncleared under the toilet bowl etc. I do appreciate the effort they did when I told them it’s my daughter’s birthday so we had a cake waiting in the room which was nice ."

"Great hotel and incredibly helpful staff"

"Place was beautiful and clean. Staff was helpful. Place was not hard to find, and super safe."

"Good location and friendly staff"

"Great location. The neighbourhood is fairly quiet and calm while being nearby attractions and transportation. The rooms were small but comfortable beds. There was no air conditioning which would have been fine but the heat couldn’t be turned off. The pipes that connected to the radiator were also very hot to the touch, which may be a concern for anyone sleeping in the bed closest to that wall. The bathroom was quite small but having a tub was convenient for laundry."

"Beautiful hotel. Clean. Comfortable bed. We stayed during a heatwave and our room never got cool. After two sleepless nights we had to switch rooms and were given a new room which was much cooler. However the shower was difficult to get into because the tub was very high, and only one bar to hold on. I managed but it could be a safety issue for some. I called room service to order a pot of coffee to the room and they had me hold on and then said it was 10:31 AM and they stop serving coffee at...

"Love the view, the service, rooms, dinner and bar. Everything was great.!!! Loved it!"

"Very nice hotel, quite small room but great value for the location."

"Excellent hotel, walking distance to train station. Easy access to all of London’s tourist sites. Staff was incredibly friendly and helpful. It was a pleasure staying here."

"Average "

"It’s was a great stay for 3 of us. It was a great location in an old building (actually reminded us of a tenement from NYC) The shared bathroom/showers were actually quite convenient as we could all use separate facilities at the same time. The room on the first floor was a bit warm and a bit loud until midnight but would not say it affected our stay. Would recommend."

"Staff was very friendly and attentive. Would definitely stay here again."