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"Excelente lugar, la experiencia increíble"

"The food was not good and very expensive"

"Very clean and friendly staff"

"The room was clean, however it smelled like mold inside and bathroom shower ceiling had some visible mold. The Caracoles restaurant staff were pretty slow when bringing in drinks when asked, even after multiple times, I’m not sure if there was lack of communication. I also find that although not everyone can be as respectful, past 12am, other guests were still blasting music and being loud because I don’t think there are “quite hours”."

"We stayed in the apartment with family of for. Was very comfortable. Hotel is in a good location."

"Avoid this place at all costs. I rarely write reviews but I have to warn people about this place. When I got there, I drank from the "purified" potable water they put in the rooms - terrible idea. I woke up in the middle of the night in excruciating pain, nauseous, fever, vomiting every 10 minutes. Had an absolutely brutal first 2-3 days because of that food poisoning. The staff was completely unhelpful - I asked their 24/7 digital concierge if they could bring me some water because I couldn't...

"Amazing place!"

"Amamos este hotel, las amenidades son ideales para todas las edades , desde los más pequeños hasta los más grandes. Mi familia la pasó muy bien."

"Muy buena atención"

"We had an incredible stay at El Carmen Hotel and I will recommend to my family. First and foremost, the location is absolutely perfect—just steps from Central Park and the Antigua Guatemala Cathedral, making the entire historic center completely walkable."

"Great staff and super helpful. Wonderful stay and will be there next year."

"El hotel muy lindo, limpio el desayuno delicioso"

"Spa, everything else is avg. Bar is boring & Breakfast is avg. Overpirce"