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"The welcome at Reception was excellent and was a great start to our stay. The staff in the bar/restaurant area were outstanding and we enjoyed our evening so much we planned on going back for lunch the following day. Unfortunately this was when our whole experience changed, we asked for a late check out at 12 but were told it would cost us £10. This seemed petty as we were told late check out was fine. I am also a member of the hotel’s loyalty club and one perk was not having to pay for this....

"Staff was friendly. Food was good. Nice breakfast buffet"

"Hotel staff and concierge were great. Breakfast was excellent for a buffet. The restaurant and pub seemed to have staffing problems and were not attentive. The facility is showing it's age, however. Still, it was convenient to the mall for shopping. A little to far to walk to the Horizon cruise terminal with any luggage, but the concierge hooked us up with a taxi."

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"Very comfortable bed. Had reasonable package you could purchase, which included drinks, dinner and breakfast the next morning. Five minutes from train station and Port."

"We loved our stay at the Christchurch Harbour Hotel! The location on the water was beautiful, the staff (especially Phillip) was so welcoming and helpful, and the food was delicious. A charming place to spend our last couple of days in England. Thank you!"

"👍👍👍👍👍👍👍👍👍"

"Beautiful hotel and grounds, Staff couldn’t be better Will definitely stay again"

"Nice property at a nice location."

"Lovely stay overall. The room was clean, comfortable and well maintained throughout our visit. The back lawn/outdoor area was absolutely lovely and very relaxing, with a great atmosphere. Staff were attentive, friendly and helpful despite it being an extremely busy bank holiday weekend. The food was really good throughout our stay and the bar area was a great place to unwind in the evening. Would certainly return."

"You get what you pay for... or so I thought, until I was talking to fellow travellers. They were raging about the cost of this budget hotel. I thought it was reasonably priced. It is basic, no frills, no vending machine, nowhere to put your clothes except a peg on the wall or a bench. That said, the bed was comfortable and there was a fan in the room. This was really useful given the air con didn't appear to be controllable. I reduced the setting to cool down from 30 degree weather outside and...

"Overpriced hotel with terrible soft, spongy mattresses"

"The bed was comfortable. Upon leaving there were no luggage carts available. There was a convention going on and my husband had to bring our luggage down one piece at a time. I am disabled and couldn’t help him."

"We found the hotel very relaxing with pleasant surroundings and friendly helpful staff. We shall definitely stay again when in the area."

"Overall great staff and great venue."

"Our stay was short but very good except for when we went for dinner and breakfast, the air conditioning was on full force which made it very cold to sit and enjoy your meal. We did mention to the staff and so did many other people so hopefully they got someone in to correct the problem"

"Great hotel, convenient location, good value, comfortable beds"

"Property in general is looking a bit tired and in need of some modernisation and updating, bathroom wasnt the cleanest unfortunately with stains at the bottom of the toilet, shower gel bottles just left randomly in the bathroom and the area around the sink not great either. That being said the sauna, pool area were very nice and clean, view was ok although some dining guests could see into my room which wasnt great but slept well and felt refreshed so as a whole not too bad at all"

"I think it should be made clear from the time of booking that it self check in and that there are no lifts in the building"

"Don't let the pictures fool you. The swimming pool looks like a big bath tub. The room I had was on the second floor. The carpet in the hallway needs repacling. What really turns me off is the location of the extra toilet rool. It's located at the foot near the toilet bowl. It looks dirty. I have to ask for fresh rolls instead. Anyways, it's not worth the price. But after all, we are in the UK where everything is expensive."