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"The staff in all areas could not have been more helpful. The hotel was spotlessly clean and well maintained. Th air conditioning was very welcome in the middle of a heat wave. The bed was very comfortable. We would happily stay here again."

"Great location with parking. Good hotel with all the amenities you would need. Comfortable room with a view of the port."

"Staff were very friendly and helpful"

"Property was clean. Room was clean and comfortable. Staff were efficient but not necessarily friendly. We would stay here again if in the area."

"Good"

"Superb"

"The positives were the airy room and lovely garden. The big negative was the buffet breakfast which they proudly claim to be award-winning. The reality is that for a 4 star hotel, the quality and range of options was extremely poor. Too many short cuts and cost cutting. The veggie options were limitd and not displayed on the tables and there were no extras (eg crushed avocado) even if you were willing to pay a bit extra. There was no fruit yogurt in individual pots and no higher quality healthy...

"No toast or fried eggs at breakfast."

"Outdated"

"Lovely staff. Unfortunately we stayed when it was very hot. Photos of rooms at the level we stayed at were slightly deceptive - ours was quite small compared to others shown which was disappointing. The fan in the room was not maintained and despite a request it was not swooped. Aircon would be great at the windows do not allow any breeze due to how they open. Sad not to be able to eat outside in the garden where it was cooler than the restaurant."

"Great location"

"Muy buena atención en recepción por parte de una chica asiática que no recuerdo su nombre, y de Mark. Un hotel excelente algo lejos del centro, pero las vistas y la calidad merecen la pena pagar un poquito más de taxi para llegar."

"No air conditioning. The room was extremely hot :("

"Loved our stay . Relaxing and the breakfast was amazing"

"It was a small room and no air conditioner, but unfortunately the breakfast wasn’t very good! Very few things, The croissants were born, not to many varieties!"

"We were in Southampton on one of the hottest days of the year. The hotel is not air conditioned. A small fan was provided, but it was an unbearably uncomfortable night and neither of us were able to sleep. I have stayed at the Novotel numerous times over the past two decades and the hotel is increasingly dated and tired, especially the bathrooms. Considering increasingly hot summers, the owners of the hotel should invest in Air Conditioning."

"Rooms were ideal the staff were super friendly and helpful and the breakfast was delicious!! Thanks x"

"The rooms are not in the main building, they are what I can only describe as motel type rooms in a couple of blocks. We had a 1st floor room the window only opened an inch and there was no A/C, didn't get a lot of sleep at the weather therefore the room was baking hot. Lovely grounds to walk round and the breakfast was good in a really nice setting."

"Great staging location, Comfortable and great standard. The guests were happy, the staff were pleasant and freely engaged with us. A high standard accommodation, great parking and great location. Thank you"