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"This Hilton is outdated. There is rust and pealing paint throughout the rooms; especially in the bathrooms. The linen and towels were stained. This is too much for the price and choice of $62 (off-site) and $82 (on property) parking prices."

"Nice quiet hotel walking distance to a lot of the tourist hot spots. Hotel was nice, could use some cleaning. Hotel is magnificent. "

"We loved the breakfast and how convenient the hotel is from the Magnificent Mile and the river walk."

"My son’s (14) favorite place to stay in Chicago. Clean, modern, easy access to everything."

"Clean but no microwave, no fridge, can’t control ac or heat. Tv no good. Good staff at least. "

"Very nice hotel. Clean rooms and lots of amenities "

"Everything was perfect. We own a cleaning company so when traveling or staycationing we check the beds for bedbugs, lice and any other critters. Everything was pristine. I also let the phone staff know we were staying for my wife’s birthday and requested a higher room and they did say they couldn’t guarantee that but not only did they give us a higher floor they gave us a corner room also! Probably on of the best views in the building. Thank you for that. The area is also less congested than...

"The staff was super helpful and friendly. The room was clean and the bed was super comfortable! Perfect place to walk to lots of things. "

"I am extremely disappointed with my recent stay. I prepaid for a Lake View room with two Queen beds, but the experience at check-in was deceptive and unprofessional. Upon arrival, the front desk agent disappeared for 10 minutes to whisper with a colleague. He then claimed our room was ready, but we found ourselves in a room with much smaller beds. It felt like a deliberate attempt to see if we’d just "accept" a lower-tier room. When I returned to the desk, I was told no Lake View Queens were...

"Buen lugar para pasar unas noches cercar de los atractivos principales, hay buenos restaurantes cerca "

"Nice "

"Excellent "

"I have absolutely no complaints my stay at the royal sonesta was nothing short of amazing. Lovely clean rooms and that river view was the highlight of my room. "

"Everything was perfect. Clean the service was amazing."

"Absolutely loan away by this experience! This hotel was exceptional! Great location, great bar and music, great DJ this was an amazing touch to make it feel like a lively hotel!! Close to many lively locations and at a good distance. Lastly the amenities we great! Really!!! Will book again and would definitely recommend!"

"Noises everywhere (inappropriates), no sheets. Staff was very nice and helpful. "

"We had an amazing three days in downtown Chicago and the Palmer House. Hilton was at the center of everything. We got to see Hamilton, which is literally right across the street from the Palmer house and garage parking was conveniently located across the street on Wabash. I booked it through SpotHero, three days ran us about $60. The hotel is gorgeous. The rooms are immaculate. We had a fantastic time. Oh!!! And they have a spa!! Facials were perfection and the pool was refreshing after a...

"We had a nice pleasant stay at a prime Chicago downtown. Many landmarks are in walking distance."

"Nice and clean room. We had a wonderful experience and all the staff are very friendly and courteous."

"Staff was really nice. Property has gone under new management and has gone down hill. Room wasn’t clean, toilet was broken, hot water did not work in shower, and also the shower gel in shower was broken. I have stayed here multiple times before and it was great however this time I was disappointed. "