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"This is a great location to stay at if you are headed to La Union. Aureo is super close to being a 5 star review, they were just missing the little details that separate from "Good" to "Excellent". We had to ask for several items in our room that are basics (slippers, body soap, shampoo, extra towels). Once asked for, the staff responded immediately however we should not have had to ask for those things when booking a villa suite. Property is well maintained however there are still areas...

"The staff have great customer service skill especially the Front desk staff. Keep up the good work! Kudos to everyone at Hotel Mercante. We had a great stay. Vigan is a lovey place with rich history."

"Beautiful landscape with awesome swimming pool and ocean view but the property is somewhat rundown. It’s not being maintained. The hardware in my bathroom is rusty. Definitely looks old and it smelled like sewer after taking a long shower. Room is big but very dull. No character for what is advertised as 5 star hotel. Breakfast is a typical Filipino breakfast; not exciting for a hotel rated as 5 star. "

"All good service.place is good.staff are good. Overall excellent,…"

"Great"

"Staff was very helpful and accommodating. Can use a mini fridge for the rooms."

"Picture didn’t align with room Room was sold on to others before we arrived while we booked 3 hrs in advance. Chaos in Booking system. New room was poor quality We asked for broom to clean floor ourselves Bathroom very small No hot water Person 5/6 had to sleep on matras on the ground while it is a 6 person room overpriced for what you get. Disappointing experience. Never had issues with agoda or hotels.com."

"Room was very clean, staff are friendly, courteous and always available to help."

"Not worth the money at all. Super old room, not even a refrigerator. In need of a renovation badly. I’d expect the room I was in to be $25 a night not $100 a night. The only good thing I can say is that the water was hot. The way the room looked, you’d think it wouldn’t even have hot water. And the bed was sturdy, just trying to say something positive."

"Descent"

"No door or curtain at the shower so it was always flooding the bathroom and no hooks or shelves anywhere to put things. Aircon was good and cold."