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"Lovely stay. Staff were super helpful and friendly. Really convenient for The Royal Concert Hall for someone with limited mobility. Whole hotel is a little tired, but was clean and facilities were excellent. The bathroom in the room was well proportioned but the toilet was situated under a grab rail which made it virtually inaccessible for a larger person, sitting sideways was the only option. The restaurant was lovely, but was under staffed, there only appeared to be one (lovely, helpful)...

"Pleasant location, spacious room, excellent breakfast."

"Nice hotel close to train station and arena"

"Rooms are so ridiculously outdated. Broken furniture and marks everywhere. Staff not interested and barely acknowledged us it was almost like we were not good enough to stay there. Didn't ask if we wanted dinner or breakfast or even if our stay was ok on checkout. Unfriendly staff at the bar. Main areas seemed fine did not use any facilities decided against giving them any further money after the way we were treated. Beautiful from the exterior but that's about it!"

"lovely clean hotel, but be warned parking is expensive like a lot of hotels"

"Great value, lovely setting, wonderful stay. Wish the service in the restaurant matched everything else, but looking forward to visiting again. A gem!"

"Fantastic high quality range of teas, coffees, cereals, grains, fruit, milk options and full English breakfast."

"Disappointing 'spa', cold pool, broken steam room and cold showers."

"Good fast efficient check in, very pleasant staff, nice coffee shop and bar. Good disabled parking, didn’t have breakfast but it look ok."

"Room was clean but sparsely furnished Corridors were not cleaned often enough. Bit on the expensive side for room provision but public areas were very 🙏 "

"Room was clean ,breakfast was very good "

"This hotel was excellent the staff were very welcoming, friendly and professional. Very spacious and clean hotel. The breakfast was very good and I highly recommend this hotel if you want a stay over in Leicester."

"Great breakfast choice"

"Kleines, aber sauberes Zimmer. Sehr gutes Frühstück. Top Lage."

"Check in was smooth. Nicolas upgraded both of our rooms and provided a glass of Prosecco on arrival. Rooms were clean and comfortable, and we ended up taking breakfast the next morning, which was buffet style, but hot and tasty. The only thing that stopped us giving 5 stars is that we could hear the street below at times"

"Lovely hotel staff breakfast location Can’t fault anything except the Foyer/Lounge isn’t very comfortable or inviting except the staff were great and service was great"

"Super location for Football nearby, comfy rooms and a lush breakfast"

"Two minute walk to Theatre Royal, five minutes to town centre. Hotel has been refurbished to a high standard, only small thing to add, no extractor fan in bathroom everything gets soaked."

"Excellent welcome abd information from staff Free Parking Room quiet warm no noisy fans heaters Bedding clean, great choice of pillows Wide corridors quiet "

"The room was so dirty, hair in the bath, black mould all round the shower door and bath seal. Literally wiped it and the mould was coming off on tissue. Absolutely disgusting. Complained at reception but haven't had anything back from this. There was also soap in our kettle. Could really do with being redecorated, looked like a leak all down the inside of the windows and all just look shabby and outdated. Would not recommend especially with children I didn't even feel they could play on the...