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"Room was clean but surprised no water. Distinct lack of water available on site However the hotel was lovely and well kept"

"We stayed in a superior room with lake view and was amazed on how beautiful the room and view were. We were very fortunate to have a room with veranda where we sat and just enjoyed the peace of our surroundings and the stunning lake. Breakfast was very nice as always and plenty to choose from. We didn't use to pool or spa as we were happy enjoying the sunshine and our veranda. Close to Chepstow Town centre. Friendly staff and easy check in."

"The staff were excellent, very helpful. Food let the hotel down. Breakfast buffet ok… had dinner in one of the restaurants which was 5/10 . Hotel dated and a little tatty in places"

"The hotel is situated in beautiful surroundings and we were lucky to be given a stone cottage apartment with outside decking overlooking the pond and grounds. Beautiful! The staff were all very pleasant but overstretched and and quite stressed at times. Breakfast was good but didn't run smoothly. The restaurant food and service was very good.The pool and spa were really lovely and the gym looked amazing. Don't rely on trying to get a taxi anywhere. Our main reason for staying here was to visit...

"Always stay here"

"Comfy"

"The room was beautiful and spotless however some of the furniture was a little worn but it added character. They had the tea and coffee box well stocked and not with just the standard tea and coffee but with the flavoured tea and decaf coffee plus they had shower gel, shampoo and conditioner as well as if you had forgotten anything you could ask for a guest pack (toothpaste, toothbrush, razors etc). On our first day we had and issue with the iron leaking, light blinking and not warming up so...

"I would not recommend this hotel. We were so uncomfortable we left after 15 minutes and checked into a premier inn in Cardiff which was miles better. Just avoid!"

"Super clean rooms and friendly staff!"

"Clean rooms, easy access to local NCP car park, train station, and breakfast. Just right for a concert in Cardiff! Everything as described."

"Beautiful hotel steeped in history. Room was clean with good facilities; food was excellent."

"Friendly staff, large clean room. Easy access to the motor way."

"Shame the restaurant was closed but the pizza filled a hole. Room excellent, staff welcoming and polite and a well stocked bar. "

"Another lovely stay! I had requested 3 or 8 as I stay here often. No one got back to me and on arrival I was booked in 21. The guy on reception quickly changed it for me. Helpful as always. 👍"

"Parking was good and secure Good location It has a bar and other fast food are there too. "

"Clean rooms but small "

"The road house needs a good make over and a lot of money spent on it, couldn’t turn on cold water tap in the bathroom, the kettle was too big to go under the tap in the sink so filled kettle using a mug, lots of linen bags lying around the stairs area. One plus the bed was comfortable and was clean, would we stay again no"