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"10/10"

"The parking was horrible and very expensive. They had nothing at the actual hotel and were offering 55$ but far from hotel . "

"Everyone was nice "

"Breakfast was ihop you pay for "

"This hotel is in a great location making the falls very walkable. No taxi required and no astronomical parking fees to park at the lot near the falls. Parking at the hotel reasonable at $50 a night to park yourself. Room with a view is fantastic. "

"The staff at the hotel were very nice and helpful, administering to all our requests happily. After the end of our one night stay, my son and I wanted to go on a ferry around the New York coast to see the statue of liberty. The tour ended at one so it meant we could only get back to check out at one thirty, and the staff did not charge us extra. Also, we needed to go to the Greyhound bus terminal and had lots of heavy luggage, and one of the staff gladly helped carry some of our luggage. He also...

"Great location, great style, super cool, but the bathroom is somewhat uncomfortable. Very little space to put your stuff."

"Great location "

"Hotel is under construction. Lot of banging in the morning. Also killed a roach in the bathroom may just be a NYC thing cause the room was pretty clean. Exchange some words with a employee, spoke with management who said he would address the issue"

"Excellent location, clean rooms, pleasant staff, decent breakfast choices, and comfortable beds and pillows. The only thing that was challenging at times was waiting for elevators. "

"If you want a view ask for higher floor, we asked for low level because I had my older parents with me and we saw the hotels lovely dumpsters. Staff was great, typical hotel noise and so many options for food and entertainment!"

"Mold on bathroom grout, chipped paint and holes in woodwork. NO amenities at all, not even plastic cups. No ice bucket. For two, only receive 2 bath and l handtowel, no washcloths. AC in first room didn't work 1x2 foot hole in the drywall, and front desk very reluctant to give me a new room. Bed comfortable and nice shower. There is NO WAY this is a 4 star property, maybe 1.5 stars."

"Breakfast was excellent hot tub was very comfortable room was very clean"

"Room was clean - bed uncomfortable - but good for spending just one night "

"St"

"Our stay was truly wonderful. While the rooms are on the smaller side, the exceptional attention and kindness of the staff make the entire experience feel grand. A special shout-out to Fatima, who truly made our stay memorable. She is incredibly kind and embodies outstanding customer service. Every time we walked through the entrance, she greeted us with a warm smile and made a genuine effort to say hello. All of the staff were great, but Fatima truly stood out."

"Clean and right across the street from Staten Island Ferry, Starbucks and the train! Convienent location with eateries close by. We traveled with kids - bagels, coffee, pizza and full breakfast (George’s) were all within walking distance - along with the bull statue! Front desk staff was 10/10! They went out of their way to assist us - maps, calling for car service, providing recommendations. Admittedly, the rooms are a little small but within reason by NY standards. "

"Everything was smooth except in the front desk, the hotel receptionist was rude."

"There was duct tape holding the bathroom vanity together and the towel hook in the bathroom was barely hanging on. E didn’t have any body wash on the first night."

"Everything was clean staff was friendly and the facility was perfectly located in time square. Walking distance from everything. "