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"I love the pool. Best pool in Manado"

"I booked this hotel for my family, and they really enjoyed their stay! They loved the beautiful hotel and views, and they had a lot of fun at the mini water parks. The only downside was the poor phone connection and the Wi-Fi not working. They reported the Wi-Fi issue three times and were told someone would come fix it, but unfortunately, it still wasn’t working when they checked out. Overall, my family had a great time and enjoyed their stay!"

"Clean room, awesome breakfast & Mountain View!!"

"The resort was too worn out and smelly room. Food was not good."

"The staff at Best Western The Lagoon Manado were excellent. Sonya / David and their team made sure to give us the utmost attention and care beyond our expectations. They truely deserve a commendation. However, the hotel pool bar currently isn't operational (it would be nice if it was). Also, some of the windows on our room were not sound-proofed properly and as a result we were often awoken in the middle of the night by loud noises from the outside. Perhaps the windows could do a revamp."

"Comfortable glamping with great view. Clean and comfortable. "

"Just a quick one night stay before flying home. The stay was very accommodating with an early dinner order as we had an early morning flight. They also provided us with a breakfast to go and transport to Manado airport. The room was clean and the bed very comfortable. Thank you for a lovely one night stay."

"Me gustó mucho este hotel. El personal muy acogedor y simpático, el desayuno muy bueno. Y las vistas desde la habitación fueron espectaculares. Es sin duda un gran hotel."

"The breakfast was just okay, not much variety, and only one protein choice, usually fried. The customer service wasn't great either, and I didn't feel like I got my money's worth. On my last day, they suddenly gave me a menu and said I could pick something if I didn't like what was available. I was there for four days and never got that option before. I guess it was their last attempt to fix things, but it was too little, too late."

"Vi bodde 3 nätter på hotellet. Utomhuspoolen var extremt smutsig och därför avstängd 2 av de 3 nätterna vi bodde på hotellet. Jag begärde någon form av kompensation som gratis middag men hotellet ville inte ens bjuda på en middag. Mycket dålig service. Kommer aldrig bo där igen."