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"Grand Hotel needing a Grand Redecorate! The condition of the hotel was extremely poor, which is a shame when you think it would have been top end when the hotel first opened. Very obvious that any work that had been carried out was done on the cheap and to an extremely poor standard. The light inside the room did not work, only the bathroom light. It was pitch black and luckily I did not trip over anything when going to bed. Got told there was nothing they could do until the maintenance man came...

"Clean + friendly staff + good for families "

"Some of the best in York"

"We stayed in room 347 right next to a security office and they banged the door all night and early morning. Little to no sleep. We then paid for late checkout and there was a fire alarm going off at 11. Absolute Fawlty Towers of a place. Definitely won’t be coming back. The breakfast wasn’t too bad and most of the staff we met were nice too. The place needs a revamp and please stop banging doors!!"

"Lovely hotel with a good breakfast in a convenient location."

"Super helpful staff and breakfast buffet was an added plus!"

"The hotel was well maintained with plenty of character. Location superb, staff were helpful and the breakfast was delicious!"

"A great one night experience! Very original and nicely located hotel. Check in was great thanks to their magic! The room we were in was extremely hot with 3-4 fans at max power so noisy. One night at this hotel was perfect."

"Lovely balcony room .However rooms are a bit dated .Great breakfast"

"How old and grand the hotel was but the cleanliness wasn't great especially when our room was serviced they would make the bed but didn't clean all the furniture and window seals still quite dusty"

"Just what you expect from a Crowne Plaza. Set literally 2 minutes from the nightly hotspots but in a quiet corner. No noise, parking under the hotel is a little tight so if you have a big car it’s a squeeze"

"Great location, short walk to town, on street parking at front, very friendly helpful staff. Room wasn’t quite ready but we enjoyed a drink on the terrace out front while we waited. Bed very comfortable, great nights sleep, even had a fan to cool the room down which was most welcome."

"Staff, rooms, food, drinks and quality of sleep all excellent."

"AAA+"

"The hotel was in great location near the center. The staff were kind and very helpful. The rooms were nice."

"Nice location, right outside the city wall."