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"Great location and romantic stay"

"X"

"Staff are exceptionally well trained and rooms are very comfortable"

"The worst stay that I’ve ever had. It’s such a shame as when my mum, grandma and I used to stay here - whilst I studied at Newcastle University 13 years ago - it was lovely! Whilst there are hints of glory such as beautiful old tiles and the building’s facade, it is tired, old and grubby. Upon checking in around 3PM, we were shown to our first room on Floor 1. The bin was full of rubbish and hair and used towels were thrown on the floor. When we went downstairs to complain, we were then given a...

"Great place to relax!"

"This was our first visit to see what it was like to give us future options and to compare it with Doxford Hall where we usually stay for short breaks. We are sorry to give only 4 stars for this particular stay, the property and room quality were both excellent as were the staff we interacted with but the stay was let down by a problem with shortage of kitchen staff due to illness. This resulted in a reduced dinner menu from which my Wife could not select something she really liked (ending up...

"Dirty iron and the phone didn’t work."

"Room stunk when first entering as if someone had just been to toilet, the blinds didn’t block out all the light on the morning meant I woke up early other than that was a nice clean room"

"Noisy. Sound insulation not good. Bed small and uncomfortable. Pillows too hard."

"Enjoy this Village hotel , very very comfortable and quiet room. Really helpful hospitality from the team, shout out for Sarah front of house and bar manager Stephen who helped with gluten free needs and made my stay much easier. Pool an added treat. Definitely stay again."

"Rooms were fab - even though it was very hot this July we managed to stay cool! Staff were amazing and it's right next door to the puffin boat trips! We will definitely be back!!"

"Stayed for 3 nights at the end of July. Room was immaculate and cleaned every day, with a note to say who had cleaned it. Bed was huge, as was the shower. Room a decent size too. The only niggle would be the TV would be better if it was on a movable bracket as it's in the corner of the room and awkward to watch from the bed. Reasonably priced given the location, literally 10 minutes drive from Newcastle town centre. Also I left something behind and after contacting the hotel discovered it had...

"The staff were excellent. A really charismatic manager at the desk checked us in, recommended a few pubs and even pulled out a deck of cards out of his pocket to show us a magic trick. The rest of the staff, from the cleaning staff, to the bar staff were all really friendly and chatty. Definitely the highlight of the stay. My only minor complaint was the amount of construction noise happening during the refurb of some of the rooms in a hotel. There were skips being emptied at quite unsociable...

"Although we had to wait 30mins upon arrival for our room, the staff in the restaurant and rest of the hotel were great."

"The photos were very misleading. This place was very run down. On entry, despite lots of posters highlighting no smoking, the foyer and many areas smelled of smoke. The lady on reception was very friendly, however, she went through several rooms on the computer before finding one that had the keys available when she checked. On entering the room, on the third floor (304), the window was wide open, the safety latch having broken. The bed base was broken and mattress very lumpy giving a very poor...

"Excellent facilities,excellent food, particularly the Indian restaurant. Friendly and obliging staff. Superb beer garden and good well kept ales. Stairs and landing carpet could do with a makeover, other than that excellent."