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"A fabulous experience for my husband and I treating our 11 year old great nephew to an exciting stay in a real Castle. Staff were wonderful from Reception check in, greeters and Restaurant staff to Reception check out. We experienced the added excitement of a Langley Castle tour learning more about history along with rooftop visit to Chapel and wonderful views. Excellent."

"Great reception staff, Nicola was really friendly, as was Danielle. Copthorne staff go that extra mile to help you have a great stay."

"Great location in the heart of things Great price Great bar area"

"Excellent stay"

"今回は3度目。駅に隣接しており、移動する時にはとても便利です。英国北部のかつての繁栄を感じられる気がします。部屋も朝食も悪くないと思います。"

"The hotel was nice on the outside, but inside was a little dated, especially the rooms. Breakfast was good."

"Very well situated on the Quay side opposite one end of the Millennium Bridge. Clean comfortable room. Staff at reception and in the bar were friendly and helpful."

"Ideally located and within a short walk of city centre. Parking just across the road which comes with a hotel discount. Room decent size and very clean, with a fantastic breakfast that was very tasty. All in all good value for money"

"The property is in a lovely setting and as the sun was shining we enjoyed an evening glass of wine on the patio looking over the gardens and tipi. The restaurant, public areas and the bedrooms were all pristine and food of a great standard, when in the area we would definitely stay again."

"Central location, good self service breakfast"

"My problem is probably mostly with Expedia. I didn't tick the box saying that I wanted a pet-friendly hotel, but the staff informed me after arrival that all their rooms were of that nature, and they didn't respond to a request via the Expedia website for a pet-free room prior to my setting off. It was clear efforts were made to minimise the effect of their policy on cleanliness but nevertheless it wasn't what I'd have chosen, if clearly informed."

"Room was clean and the shower was good. Bed was comfortable. Staff however let the place down terribly. I stood in a queue waiting at reception to check in for over 15 minutes, only for a man to push in front of me and get beckoned forward by the staff. When I objected I was ignored. I walked away to calm down and have a look around the lobby only to get “can I help you pal?” From a staff member, who then told me to “get back to the desk then” when I explained. I walked out the following...

"It looked on the surface a lovely hotel. Sadly when up close, the rooms were not finished off properly, seals around doors, bathroom, floor, pieces of wood instead of door stops. Bulding rubble in the decked beer garden. The good bones are there but needs finished properly and cleaned regularly, a lot of dust. Need more staff. It could be lovely with a bit if TLC"

"Staff friendly and welcoming at reception, in the bar and at breakfast. Room was lovely. Shame that car parking is 10 mins walk from the hotel. Enjoyed our stay."

"Nice room. Good breakfast. Food in bar in evening also good and reasonably priced. Very big queue to check in due to coach parties arriving. No strategy for dealing with customers not on the coach and we had to queue for 15 minutes with no apology. Have to pay for pool and towels."