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"The castle is absolutely gorgeous. I stayed in one of the rooms in the outbuilding in the grounds, surrounded by peacocks, and it was lovely to walk across the lawn in the rain in the early morning for breakfast in the castle restaurant. The drawing room is incredible, with a great bar and genuinely spectacular places to sit in medieval window seats and beautiful couches. The staff are all wonderful. The rooms in the outbuilding are grand, but a lot of the fixtures are getting a bit run down....

"Another great stay at The Copthorne. Nicola on reception was very welcoming. Room was great with fabulous view and comfortable bed."

"Staff helpful and friendly, online check in didn't work so had to check in at hotel. Hotel is in a good location, breakfast was good."

"Great location and clean comfy room. Well thought out."

"Great place to relax!"

"I have stayed in a lot of hotels for both business and pleasure, but this hotel goes straight to the top of the list for a return visit."

"Perfect on all accounts"

"Great location."

"Great staff, quiet and clean room."

"My problem is probably mostly with Expedia. I didn't tick the box saying that I wanted a pet-friendly hotel, but the staff informed me after arrival that all their rooms were of that nature, and they didn't respond to a request via the Expedia website for a pet-free room prior to my setting off. It was clear efforts were made to minimise the effect of their policy on cleanliness but nevertheless it wasn't what I'd have chosen, if clearly informed."

"Lovely hotel. Really enjoyed my stay."

"Very dirty room. Dust everywhere. Throw cushions stank of sweat. Bathroom was clean but drain was clogged. Staff came with plunger and showed me that he “fixed it” when my son was trying to shower drain started flooding again. We ended up not showering We found someone’s stale crisps under our bed. When I expressed my dissatisfaction with state of the room I got shoulder shrug. Also reception was never attended and lots of sensitive customer info on the view that anyone could access. Not a...

"Staff were not so helpful but the location was great and hotel facilities were great."

"Staff very welcoming and attentive. Room clean, breakfast delicious and dinner delicious"

"A lovely relaxing hotel, pleasant and helpful staff. Breakfasts were delicious. Would definitely visit again."