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"Me and the family loved the place. Elevators kept going out of order"

"Unexplainable charge of $40 ?? Other than that okay"

"The room was extremely clean and well maintained. Loved that each room has its own garage to pull into. Between the amazing bed and jacuzzi tub, this was one of the most relaxing rooms we have stayed in. There is also a large walk in shower in the room. The staff is super helpful and friendly. We will definitely make the drive to come in the future. The only possible improvements I suggest would be flavored creamers for coffee in the morning and maybe fresh fruit in the basket you get for...

"The resort was very clean and the staff were very family friendly and my entire family had a an amazing weekend!!"

"Twyla in the restaurant and Beth at the front desk are awesome employees. I wouldn’t stay anywhere else "

"Nice staff, lovey property"

"It was clean. Good location. Refrigerator didn’t work. No breakfast. Gym, pool and hot tub were all good."

"👍"

"The property is very tired, but what it lacks in aesthetics it makes up in specially. The staff is great, and the decor is art deco somewhat, love that. Had very peaceful nights, getting rest for The Flying Pig runs. Even though it looked like there were kids there for prom. If you book here you’re not getting a a four star room, maybe 2.5, but the location and staff make you feel like four stars. I will stay here again when I come back next year."

"What a special property. All the old marble, huge windows, high ceilings. Our room overlooked Drury plaza for a very nice view, especially for a city hotel. Breakfast and dinner buffet included, too!"

"The Westin is right downtown Cinncinnati across from a beautiful fountain. Parking was listed as an amenity with no dollar amount next to it on their website, but it was $17 overnight. We had to fiddle around and reset the surge protector behind the TV to get it to work, but it finally did. Also, this is a noisy location! We were on the 6th floor but could still hear road construction and a singer with amplifier singing in the square with the fountain until about 10:30pm. Otherwise, it was a...

"Great"

"Friendly efficient staff at front desk"

"really dirty room - stains all over the bedding and visible hairs & dirt in the shower & bathroom area. towels dirty. pillows dirty. was a tough stay even for one night."

"The staff were great and friendly. My only complaints were there was no information about in room service and the TV was not a smart TV so if you didn’t want to watch live TV or pay for on demand you couldn’t cast your own streaming services."

"Perfect stay. Great staff, and everything was clean. No complaints!"

"Beautiful building, and some of the staff was very friendly, but it’s expensive, the rooms need refreshing and cleaning. The glass ceiling was leaking, the room service was expensive and not good. "

"I really enjoyed my meal and cocktail at the hotel Mexican restaurant. The location was great and so was the view from my hotel room. The staff was wonderful from valet to the front desk to housekeeping. They were also extremely helpful, when I left something in my room after I checked out the staff went up and retrieved it for me. If I find myself back in Cleveland in the future I would stay here again."

"Clean a friendly staff"