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"Exceptional Stay with Outstanding Customer Service!⭐⭐⭐⭐⭐ I recently stayed at this hotel and had an absolutely wonderful experience from start to finish. The customer service was truly exceptional – every staff member I interacted with was friendly, attentive, and went out of their way to make sure I felt welcome and well taken care of. The room was clean, comfortable, and well-equipped, offering everything I needed for a relaxing stay. It’s clear that the hotel takes pride in maintaining high standards across the board. What truly stood out, though, was the team. From the front desk to housekeeping, the staff were not only professional but genuinely warm and helpful. Their hospitality made a real difference and elevated the whole experience. I highly recommend this hotel to anyone looking for a smooth, enjoyable stay with top-notch service. I’ll definitely be coming back! "

"Clean room. Friendly and professional service "

"It was great staying, the staff and supervisor selamawit great service thank you "

"Very clean hotel "

"Clean room with great service. Breakfast is basic but environment is incredibly calm."

"Everything was good, and breakfast was included. To reach the hotel from the transfer terminal, it’s a quick 5-10 minute walk—just follow the signs (clearer ones would be nice). Need to pass through security again to the hotel."

"My wife and I stayed for 7 nights, and our experience was absolutely wonderful! From the moment we arrived, we were greeted with warm smiles and genuine hospitality that made us feel right at home. Every detail—from the cleanliness to the exceptional service—was beyond our expectations. The staff went above and beyond to make our stay truly special. We couldn’t have asked for a better experience. Highly recommended!"

"I didn't have the opportunity to use these tools, so I can't provide an opinion on the gym and parking."

" My wife and I stayed at Haile Grand for about 15 days after our wedding, and we couldn’t have been happier with our experience. From the moment we arrived, the entire staff was incredibly friendly, welcoming, and professional. Our booking included breakfast, and we truly appreciated how thoughtful the dining options were—especially for vegan and vegetarian guests. Even when certain items weren’t listed on the menu, the staff went above and beyond to accommodate our preferences and ensure we were satisfied. The cleanliness and sanitation across the entire resort were outstanding. Our room was spotless, cleaned daily without fail, and always stocked with Haile protein bars for two and bottled water. We were very pleased with both our room and the beautiful view it offered. Every staff member we interacted with was respectful, disciplined, and genuinely eager to help. The hotel also provides a convenient shuttle service to the airport at guests’ preferred times, which made our departure smooth and stress-free. Overall, our stay at Haile Grand was exceptional. We felt well taken care of from start to finish and would highly recommend this resort to anyone looking for comfort, hospitality, and great service"