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"Great customer service"

"The Swiftwater has a great aesthetic. The staff was friendly for the most part. The pool was heated and fantastic. The concierge King room was beautiful and had great decoration and the bedding was very comfortable. In addition to we were greeted with a bottle of wine and a bag a sweets. The view of the slope where they feed the white tailed deer was great. The highlight of the place was the Concierge lounge. It is a well decorated space with snacks, coffee/tea, non-alcoholic drinks, beer and...

"Staff"

"Lost money at casino, but this was offset by $25 per night for a refrigerator in room and $35 per night for resort fees. Next time maybe we should skip casino and just get refrigerator. Oh wait we did enjoy casino, now about those resort fees."

"Add a bar"

"The room was spacious and very clean. We had a small kitchen and it was nicely equipped. The hotel was secure and staff was friendly and polite. "

"The only thing I like was the staff everyone was nice. The game room was beautiful but our hotel room the shower was disgusting and the hot tub had black stuff flying out of there. I will not ever go back there because the shower is important and the shower was so dirty. It’s looking very rundown. They need to clean the hot tub really bad."

"Good experience "

"Curtains have many small holes and it looks like stars shining through at night Tub needs to be refinished, felt unsafe,"

"Just no, on all categories!"

"They emptied the liquor bottles out and replaced it with water. But otherwise great staff and location "

"Front desk staff was very helpful and friendly. "

"Not even water was given to us. We had no water to drink. The coffee was for sold. Nothing was offered to us."

"Kitchen was not fully equipped. Laundry shop was not available in the suite. Housekeeper could be approached for these, I suppose."

"Was easy to get to from interstate. Easy walk to PNC. Hotel was fine. But needs some upkeep. Peeling wallpaper, interior of bathroom door hadn’t been cleaned in sometime - it’s a wood and glass door. Lots of dust and ‘spots’ (toothpaste/lotion?). Employees were polite. Valet attendant was very helpful. We accidentally left our car key and we called when we realized. Turned around but could only get within a block of hotel (marathon was being ran). Attendant brought us our key."

"The check-in gentleman was very helpful."

"The property and room was well appointed. The room was generally clean with need for dusting my only complaint. Although full of guests the staff was attentive when asked. Unfortunately when I checked in and offered my credit card for incidentals, they double billed me for the room and if I hadn’t caught it would have remained. But once disputed immediately resolved!"

"Didn’t pick up the call for room service"

"Extremely clean with great amenities and super comfortable beds."

"Clean room nice staff "