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"Loved it"

"The restaurant was excellent morning, noon and night...but with the night eating it is only reservations ONLY at 6,7,8,9....but you cannot make them there at restaurant, juist at the front desk. I e-mailed them to make reservationes for that evening, and 5 days later still no response so I am very happy I made a special trip to front desk to get it taken care of. Food was great. Only problem for me was no ice machine in building #3 as I walked the floors one evening for 15 minutes and finally...

"This is an ALL INCLUSIVE resort. I've been to multiple all-inclusive resorts and this wasn't it! There was not a fridge or microwave in the rooms. The rooms are VERY outdated. Beds are hard as rocks. Food was less than desirable. Snack bar had old food sitting, bread was hard, not much variety. Booked for 3 nights, cancelled 2nd 2 nights and stayed elsewhere. Rolando at the front desk was awesome and very helpful! Save your money!"

"The rooms were clean, the beach was beautiful, the pool was convenient for the children, and the staff provided warm, friendly service."

"Location was beautiful, although several things were not up to par for a resort. I spend 5 days of my honeymoon at Shana, and the room wasn't honeymoon material for the cost. The room had a great view and was clean, but the beds and pillows were uncomfortable and the room was very dated (fixtures, bathroom, rusty patio gate, bed and all furniture). One other thing to note was the parking. If you don't mind parking at a 45° angle they have plenty of spots, but if you do you are out of luck. The...

"Bueno"

"Beautiful spot with bird sanctuary."

"Shuttle service from San Jose to the resort was outstanding!"

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"Would highly recommend this hotel! Friendly, helpful staff. The pools were wonderful and we enjoyed the waterslide! Great breakfast available and very good food in both restaurants."

"Everything was great"

"This hotel was wonderful! The staff is absolutely incredible, they are so friendly! The breakfast was delicious and the pools were clean and not too crowded. Perfect for my family. The views and wildlife alone were worth the stay here. We will definitely be back!"

"What an amazing hotel. Too many awesome things to name them all. I never write reviews. Their staff, the pools, the personal concierge, seeing monies, macaws, lizards was all just a a first class experience. You are not close to walk anywhere as it’s up the mountain a bit- but they shuttle to the hot spots and Uber is crazy cheap and fast to get there."

"Our stay here, exceeded our expectations. The room was so spacious and really pretty. The location was perfect in between the town and the beaches around. The staff were also extremely helpful and nice to help us out to do activities and make sure we had transportation. Crazy to have the experience of eating breakfast/lunch/dinner and have the possibility to run into the nature animals."

"It’s stunning. Great service. Immaculate rooms. Fantastic food."

"Everything was perfect for solo traveler"

"Property is awesome especially for wildlife viewing. Monkeys and sloths right outside our doors. Property is extremely large so be prepared but the shuttles are convenient. Private Chef in our room was a highlight for us."

"Words cannot describe the experience my wife and I had. We hugged the staff and cried when we had to leave. This place is truly magical."