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"A special thanks to Ms Gracia who attend to my check in and check out of hotel. Her warm welcome makes me feel so great during my short staycation. And to all other staffs, they are all so polite and friendly. Keep up the good work! Definitely will visit again"

"The staff were very polite and greeted us everywhere we go. Restaurant food was average but if that could be improved , it would rate very high"

"Warm hospitality and great service from the staff."

"Wonderful experience, super management and very friendly 😊"

"Clean and great service "

"我去這個酒店超過20年很舒服和合理價錢唯一改變就係Spa以前好乾淨好靚，現在有點污糟和舊因為改變咗管理層一樣都係好舒服不過夠了很多管理有點污糟。"

"Simple and hassle free getaway for 3D2N. Do nothing but eat sleep and play. The games are mostly for 7 yrs and above. Nothing much for younger children or toddlers. Relaxing for parents, bring toys and prepare food for picky kids."

"Overall a great experience! Spa at Banyan tree is not value for money. "

"I had a lovely mother-daughter weekend. At first, the hotel was so quiet we thought it was nearly empty until we went to breakfast. The spa was great, the beachfront was very clean, and most of all the staff were so hospitable. They were so caring and made you feel very welcome. They helped with ferry transport, booking dinner reservations, buggy rides to dinner. Thank you so much for a memorable weekend with my mom!"

"Fantastic staff and facilities. Gorgeous villas. We felt like film stars 😁"

"A unique and memorable stay. We had a cabin with a balcony which was great for the sunset ! "

"Grand Mercure Batam – Comfort, Class & Convenience Our stay at Grand Mercure Batam was an absolute win. From the moment we arrived, the service felt premium yet welcoming. The rooms were spacious, modern, and super comfortable, with city views that made mornings feel extra special. The location is a big highlight — close to shopping, food spots, and just a short ride to Batam’s main attractions. Perfect whether you’re here to relax or explore. Breakfast was excellent, with a wide spread of...