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"Great service "

"The listing states that there is an airport shuttle. A few days before our scheduled arrival, I emailed the hotel to arrange pickup. They responded with a phone number to call. We called and they instructed us to call back the day of. We called back the day of and were informed that they were unable to provide the service for me, suggesting that I take a taxi instead. When I arrived to the junior suite, I was shocked at the lack of cleanliness. The two large beds only had comforters and did not...

"Hotel bersih kemas dan teratur. Staf2 ramah dan amat membantu"

"The friendly staff n no dislikes"

"Awesome experience at The Zuri. Short visit make it home. Thanks for the for excellent and friendly staff. "

"Very clean and great service from hotel staff"

"menyenangkan"

"Friendly staff who go beyond the extra mile to make your stay comfortable. Good spread for breakfast. No major issues for the hotel for me apart from the slow lifts. Otherwise good value for money and I would definitely stay again if I return to Pekanbaru. Great job!"

"Hotelnya bersih nyaman pelayanan jg sangat ramah pokoknya saya dan keluarga puas menginap di favehotel...."

"It is clean and nice. Good breakfast and nice outside table to eat and near to city, but a bit small size swimming pool. I would come again next time to stay balcony room Elite !"

"Room is dirty (the floor, the sheets, the pillow, yellow running water). We booked a room through Expedia for 2 nights stay. Somehow when we arrive at 9pm for check-in, we were told that our reservation was cancelled was cancelled by us at 5pm that day and was not given any explanation,we had no choice but to rebook over the counter at TRIPLE the price we original had to pay. This felt like a scam honestly. Furthermore, for some reason the housekeepers always knocks at around 9am and attempts to...