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"I went to Moon Palace for Vacation booking through expedia and to celebrate my daughter's birthday. my experience has been one of the worse hotel experiences to date. I'm crying while writing this. They didnt come through. I had a VIP pass. I don't know if I can outline all the negative here. But here's a few. I checked in and got the resort credit. Also, did a 2 1/2 hour tour and they gave me a spa credit. Long and short of the story is that I extend my stay and they told me that my resort...

"We stayed in a family unit with 2 bedrooms (1 king and 2 double beds). The building was across from the water park in an older, not newly- renovated section with NO elevators in the 3 story building. We were luckily on the first floor because it would be horrible to lug suitcases up and down. Room was clean, but the front bedroom was noticeably warmer than the second bedroom. Contacted the front desk, who immediately sent maintenance. Maintenance said that a new thermostat was needed and would...

"Great hospitality and very nice. Great entertainment as well."

"If you are looking for perfect service the perfectly quiet beach this is the place to stay . I will be back the rooms on the beach are definitely worth the price ."

"Just stayed 14 days in B block. 1-100, they earned a 98. Grounds are immaculate. Staff work around the clock to maintain cleanliness, using fallen flowers to make hearts on the main lawn, never got the man's name but he renews the lawn daily! Housekeeping is near perfect! Keisha and her fill in never missed a thing! Turn down service was great and even tidied up a bit more. Mrs. Carol's morning hymns, smile, joy, and meals were GOD SENT! Shanel was a delight each morning! Patrick, Ashley, and...

"Beautiful property but the experience didn’t live up to the hype about Sandals. Staff unpleasant mostly and food was blah"

"R"

"Most of the staff were super helpful and most were very friendly. The place itself is very old and needs to be upgraded. The boat needs to be replaced, engine stopped while we were out in the ocean. It was scary for my family but the staff on board were resilient. It was not their fault. The boat is super old. The gym equipment is very old, needs upgrade. The arts & craft were minimal and needs to purchase more supplies Again, staff was great but the supplies were low. The gift shop had...

"Breakfast is good 👍"

"Ok"

"We stayed for 3 nights, it was good. We had rented a car to get around, that was very helpful."

"The location is convenient, very good place to stay if you’re just looking to sleep and secure your belongings. Excellent air conditioning, room was clean everyday, nice people, just need some more tables and chairs. Bartenders/ chefs were friendly and courteous. Front desk staff was friendly and helpful. Good prices if you booked early. Love the suite."

"Nice breakfast"

"Location, clean, access to beach. But no hot water from day 1 until today. Second room changes and still no hot water. Room needs undated."

"Ok"

"Everything Spa level of service Food Beach"

"Property is run down and old. Only good thing about it is that it’s clean"

"It was a lovely stay overall. The sea view was absolutely amazing, and the staff were friendly, welcoming, and very helpful throughout our visit. The property could use a few upgrades, but if you’re not too fussy and are looking for a relaxing stay with beautiful views, it’s a great place to stay. I would definitely consider coming back."

"Beautiful place"

"THIS PLACE WAS ABSOLUTELY A GEM. THE STAFF & OWNER WERE VERY ACCOMMODATING. I STAYED THERE TWICE DURING MY MONTH LONG VACATION IN JAMAICA. ANYTIME I AM IN OCHO RIOS THIS WILL BE MY GO TO FOR SURE. I STAYED IN MY AUNT HOUSE IN MOBAY & I LOVE THE BLUE HOLE & I BOOKED THIS PLACE EACH TIME WE (MY 75YO UNCLE & I VENTURED THAT WAY"