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"Disappointing Experience – Poor Service and Subpar Food I recently stayed at the Moon Palace Resort in Ocho Rios, and unfortunately, it did not live up to the five-star luxury experience it promises. While the property itself is well-maintained and has beautiful coastal views, the poor execution of service and dining completely overshadowed our vacation. The biggest letdown was the food. For an all-inclusive resort at this price point, you expect high-quality dining options. Instead, the meals...

"We book 2 rooms for 3 nights with double beds and paid extra 2months in advance when we arrive and check in our both bedrooms are 1kings that’s not even the worst part about it! It’s the fact that both our bathrooms they’re not even water to flush the toilet… we have to go down in the pass to use the hallway washroom that’s unacceptable…. And I deserve a credit for both of my rooms"

"Housekeeping was amazing and the room was beautiful. The mini bar was not refreshed daily and the drinks were disappointing. Bring in Jamaica I expected the bar to know how to make rum punch. In general everything was great except the drinks the bartenders should be trained again"

"This is an extremely peaceful and relaxing getaway, rooms are more traditional but lovely and I love the private porch, staff were amazing, beach was amazing . I would definitely recommend"

"The beach was the absolute best part of this resort. It was shallow and warm and the provided floats made our days so enjoyable! We liked how the resort was set up, stairs and different levels as opposed to the typical resort arrangement."

"Christopher at the Spa will take special care of you to ensure your massage is a memorable one while rubbing out the kinks and offering suggestions."

"R"

"Amazing time !!! Gem of a place !!"

"The room was clean and breakfast was good, staff was ok not too friendly. Pictures of the hotel was a total different look , then seeing it in real life. They can do some fixing up on the property."

"Breakfast is good 👍"

"We stayed for 3 nights, it was good. We had rented a car to get around, that was very helpful."

"The pillows were so tough in the bedroom, the AC was over the bed so it was dripping. There is no full mirror to see yourself properly. The property itself was a bit on the older side, it was not so modern but it works just for having somewhere to stay. Very limited parking as well."

"This resort serves as a training facility for students in the hospitality industry and what a fantastic job! The staff was amazing, always willing to go the extra mile to ensure you are comfortable. A hearty Jamaican cuisine is served for breakfast. The pastries are fantastic! Not overly sweet and extremely tasty. The pool is clean and well maintained. However, the rooms are a bit dated and there is no entertainment. If you expect a high-end international experience this may not be your best...

"Location, clean, access to beach. But no hot water from day 1 until today. Second room changes and still no hot water. Room needs undated."

"Great time per usual"

"Everything Spa level of service Food Beach"

"The staff are great."

"The staff was really crazy and caring😊"

"Beautiful place"

"THIS PLACE WAS ABSOLUTELY A GEM. THE STAFF & OWNER WERE VERY ACCOMMODATING. I STAYED THERE TWICE DURING MY MONTH LONG VACATION IN JAMAICA. ANYTIME I AM IN OCHO RIOS THIS WILL BE MY GO TO FOR SURE. I STAYED IN MY AUNT HOUSE IN MOBAY & I LOVE THE BLUE HOLE & I BOOKED THIS PLACE EACH TIME WE (MY 75YO UNCLE & I VENTURED THAT WAY"