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"El hotel Xcaret deja mucho que desear a comparación del 2019 volvimos ahora 2026 y hubo una fila enorme cuando llegamos a tal punto q estuvimos como 3 horas luego para ver mis maletas fueron otras dos creo perdiendo todo el día en el check in"

"Excellent all around. Perhaps needs more activities for the night life."

"El olor del sargazo, espantoso, no podías salir al exterior de la habitacion"

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"

"The Asiana restaurant the best service.. hostess Cinthya and the server Manuel .. and also the Restaurant La Casona the server Andy was the best very attentive and the hostess Arlene very attentive always ready to accommodate us .. we love the hospitality from everyone.. the rooms super clean .. we definitely will come back again"

"Lovely hotel and helpful staff. Great entertainment in the evenings as well. We had a lovely time as a family with two teens! Elizabeth at the pool side was helpful with drink orders, Brandon was always helpful if we needed to check anything about the hotel and the cleaners looking after the rooms were perfect . Thank you for a lovely stay. Would recommend 👍"

"Fantastic resort and location. Top notch restaurants and staff!"

"The staff was wonderful. The facilities were very clean and the pools and beaches were well maintained."

"Disfrutamos mucho nuestra estancia, desde que llegamos la atención del personal fue muy buena y todo el tiempo fue excelente servicio. La comida de los restaurantes es deliciosa, sobre todo el restaurante asiático, muy completos los menús, La habitación tenía lo necesario para disfrutar la estancia y desde que llegas te reciben con una botella de vino y fruta. Las albercas de muy buen tamaño y el gimnasio estaba bien."

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"Bars close at 11pm-11am. Buffett is same thing everyday, will cook something different if you ask. Elevator was broken, definitely a work out of stairs for 5 days on the third floor! Employees are very helpful, cleanliness!!"

"Not many food options and no poolside service. Hotel was pretty but poor staff and pools"