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"Nice spacious clean room, had free upgrade for no reason - would stay again"

"Very central in Bath city centre. Lovely hotel. Friendly staff. Rooms enough for a short stay. Comfortable. Would stay again"

"A pretty awful experience. The hotel used to be a Mercure and I stayed there in 2019 with no problems. Now the hotel is tired, battered and looks unhygienic - rotten window frames, filthy windows, plastic sheets on the stairs, stained carpets, dismal bathrooms and all for a four star price. The location is good but that’s the hotel’s only advantage. Desperately in need of new investment, this property reminded me of the worst of the Britannia group or a mid range hotel in India 30 years ago but...

"Location is great .Next to UPDATED Marine Lake. NOW very popular."

"We spent 10 minutes here - was a surprise for my partner . But we both got a surprise at the disgusting room we was allocated . Still awaiting a refund Pictures tell the story room 118 5 star hotel really ??????"

"Everything was perfect . Places very close ."

"Fantastic stay -would highly recommend"

"Good location, lovely helpful staff. Plenty of lounge space and bar area. Yummy cocktails. Our room and bathroom were spacious and had an iron and hairdryer. Didn't like the digital check in as it had a glitch which meant we couldn't get our room number and had to wait a long time at reception as staff were very busy. Our room was clean but the windows of our room were filthy so hard to see out well. Some of soft furnishings tired and worn ."

"Clean room, very friendly staff, great location!"

"Clean hotel with an excellent bar and restaurant. My first night was fine but I was kept up all night on my second night by a nightclub playing music until 2:30am. I will not be staying again."

"Hotel muy bueno. Habitaciones muy amplia y limpia!! Hotel muy bien ubicado"

"We loved the room, we got a free upgrade and on the second floor there’s a pantry full of snacks that guests can enjoy, I thought it was such a good idea. Also all the staff was lovely"

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"Lovely rooms, kind staff"