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"The men at the front desk were very rude, unprofessional, and had no knowledge of customer service. They gave us a room without an air conditioner, even though the temperature was around 30 degrees Celsius. I decided to move to another hotel in town on my third day because I couldn’t stand the heat. I was supposed to stay for five days.When I checked out on the third day, they suddenly told me that there was a room with air conditioning available. I asked why they hadn’t offered it to me in the first place, but they had no answer and didn’t apologize. One of them even said, “There’s a fan in the room,” clearly unaware of the huge difference between a fan and an air conditioner.I regret not booking with Haile Resort instead — they truly offer the best customer service. I would not recommend Paradise Lodge to anyone"

"The place needs a lot of investment and renovation. Pool is out of use. The restaurant is just OK. Food is not impressive. The breakfast buffet when offered is poor. Yet you can order omelet and toasted bread. Very nice people, ready to do the extra mile for you but English is a challenge for almost everybody. My room was very small but I had mosquito screen in the window. No A/C. Fans available upon request. Shower extremely small, yet full toiletries supplied. Overall it is a good value for the money."

"Their lake view room really has a view! Staff are all friendly and helpful. They also have a lovely restaurant where you can order food throughout the day (shut at 10pm)."

"Enjoyed my stay. They were very friendly."