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"The location is pretty much the only thing going for this very run down hotel. That's if you want to be close to Tower Bridge. Frankly Picadilly Circus is much easier when exploring London. I stayed here 10yrs ago and it was very nice, however my stay last week was far from that. The pictures in the hotel website are nothing like what you experience today. The rooms are in desperate disrepair. Drawers are crooked and don't close, carpet and chairs are stained, walls are skuffed, mini fridge have...

"Great central location, room was generally fine, BUT... At check-in, multiple staff insisted we had cancelled our room booking (obviously we had not) and tried to turn our family away without a moment's thought. This was clearly an error on their part and we finally got given a room, but did not get a single apology. Overall Zedwell staff seemed out of their depth and very rude - in their defence, there are clearly not enough people working here for this size of hotel and the busyness of...

"This is wrong information on your sight - it’s a Hostel NOT a Hotel. It was originally a Hilton and bought out by a& o hostels !!!!"

"Loved this hotel. Great location!"

"Staff was accommodating. Room was clean with exception of toilet seat. Grateful for the A/C as I was there during June heatwave. Location and neighborhood was fabulous for getting to the trains ,parks for walking and some good spots to eat."

"Good location. Our room was on the interior side of the hotel with no exterior views, which was a little disappointing. Staff were excellent. Paid for breakfast for all 3 mornings, missed two and was not notified by anyone that we had prepaid."

"rooms were clean breakfast buffet was excellent staff were polite and very helpful will stay again"

"Staff are very professional and friendly and the location is great too."

"Rooms are small but everything was wonderful. Perfect location for site seeing and close to paddington station. Staff was great and so was breakfast. Highly recommended"

"Needed to get a new key card everyday because they would stop working. Room was like a sauna, we slept with cold towels over us. Ran out of toilet paper multiple times and when we asked for more they would never show up with any. Staff were rude most of the time"

"Breakfast buffet was amazing."

"This property is air conditioned, which is helpful when it is hot, although our unit was a bit weak. The room was small, but we didn't really need more space. The shower was nice, with good water pressure."

"Dirty and dusty hotel and allergy friendly"

"Staff, (Sid) was so nice, early arrival, . I was exhausted and he was able to secure me a single to crash in until my room was ready at 11 am. There are no amenities. This place is bare bones . It’s nicely decorated, but bring your own pillow. Beds and pillows are not comfortable."

"The room were clean and staff were great."

"What a sad, sad experience. I have been staying at this hotel every once in a while for over 10 years or so. It has never been a great hotel experience to begin with, BUT it always was good value for money, nice staff, and (for my purpose) a very convenient, central location. All good enough for me to return multiple times over the years. This time I arrived 90 minutes prior to regular check-in time (and aware of the fact) being body-blocked from entering the lobby by an employee at the front...

"TODO MUY BIEN EL HOTEL MUY BONITO."

"Average "