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"Excellent stay and breakfast was wonderful. Close to tube station and many dining options nearby."

"Great central location, room was generally fine, BUT... At check-in, multiple staff insisted we had cancelled our room booking (obviously we had not) and tried to turn our family away without a moment's thought. This was clearly an error on their part and we finally got given a room, but did not get a single apology. Overall Zedwell staff seemed out of their depth and very rude - in their defence, there are clearly not enough people working here for this size of hotel and the busyness of...

"Stayed for the night on 27th June. Upon arrival the queue for check in was lengthy, which was to be expected. A staff member was coming down the queue requesting guests register online. Fine did that. Once we arrived at the desk there was a A4 sign to say the hotel was experiencing issues with the AC. It was not communicated at all the issue was it wasn’t working full stop. Our room on 5th floor was 33 degrees and the windows barely opened. Upon research the AC broke down from 25th June but this...

"Lovely hotel. Centrally located so convenient to several parks and theatres."

"The fire alarm in my room went off on my first night at 4am. I asked why and was told it was a false alarm. The staff told me I wouldn’t be charged for the luggage storage I paid for but conveniently forgot about that. And at one point the digital key needed to access the buildings and room wasn’t working. We had to bang on the front door to get into the building and then had to be escorted to the room. This is possibly a “get what you paid for” situation, but it could have been better."

"Good location and can walk easily to Big Ben, Parliament and Eye of London. One can also find restaurants nearby."

"rooms were clean breakfast buffet was excellent staff were polite and very helpful will stay again"

"Staff are very professional and friendly and the location is great too."

"Rooms are small but everything was wonderful. Perfect location for site seeing and close to paddington station. Staff was great and so was breakfast. Highly recommended"

"Property has a good pub/ pizza+ cafe downstairs and if you get a renovated room (we stayed in an old and renovated one over the course of 4 weeks) you may have a half decent stay and is in a decent location. If it’s hot, you want to keep any food or drinks cool good luck. There is zero air conditioning the place was stinking hot and deadly uncomfortable and they don’t have enough fans to give out, seriously? And you can’t buy any drinks/ food from them or anywhere else cause you can’t keep them...

"Great place to stay"

"muy buen hotel me encsnto siempre fresco buenos cuartos comodo"

"The location right in front of the metro station is amazing The breakfast room is pleasant and the staff are friendly Initially we were allocated a room that was smaller than the one we had booked, but the issue was solved when the duty manager intervened"

"Very nice hotel with A/C. The stairs are very step and small. Very long hike up to the third floor. No elevator."

"Great location at Hyde Park, funky rooms with good air con for those summer nights! Can’t fault the stay. A quirky place."

"What a sad, sad experience. I have been staying at this hotel every once in a while for over 10 years or so. It has never been a great hotel experience to begin with, BUT it always was good value for money, nice staff, and (for my purpose) a very convenient, central location. All good enough for me to return multiple times over the years. This time I arrived 90 minutes prior to regular check-in time (and aware of the fact) being body-blocked from entering the lobby by an employee at the front...

"TODO MUY BIEN EL HOTEL MUY BONITO."

"Average "