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"Well located hotel right beside Tower Bridge and 10mins from Tower Hill tube station. It was a nice hotel overall and didn't have anything to complain about. Only issue was, was the lack of aircon. We asked for a portable fan which did help but it still was very warm in the room."

"I stayed here for one night while visiting London and had a great experience. The location in Soho is excellent – very central, with many attractions, shops, restaurants, and public transport all within easy walking distance. As this is a capsule hotel, I wasn’t sure what to expect at first, but I found my way around immediately. The hotel itself is very new (I believe it has been open for less than a year), and everything felt modern and well maintained. The staff were friendly and welcoming....

"Room was clean and spacious, and had air con. There was always a queue at the check-in desk"

"Fabulous location, easy to check in, Cacoon was very large, no TV and no hairdryer but the bedding was top notch. Interesting concept next the pods!"

"Great location"

"La courtoisie du personnel est remarquable."

"Staff, location, cleanliness"

"The staff was very friendly and helpful. The room was clean and spacious compared with other hotels and the locations was perfect with a lot of amenities at a walking distance. It is also located in a safe area. The A/C was not working properly when we arrive to the room but they sent a technician right away and fixed the issue within 30 minutes."

"great view of River Thames"

"Based on the pictures you couldn’t tell this is a massive hotel with hundreds of room per floors. The hallways vibe « The Shining ». The staff is rude, long waiting lines at the desk and elevators. No A/C in the room and no ventilation. I rented a « familiy room » which was in fact a 2 person room with 4 twin beds with barely any space to move around making this a security risk. I understand London is expensive but this wasn’t cheap either for this."

"The room not clearly indicated. There is no opening windows in the room even the cost is 350 pounds per night"

"The staff were excellent, the breakfast excellent, the room...far too small and far too hot. One fan was simply not enough, but there isn't room for two of them"

"Air conditioning was a huge asset in the heat wave!!! It turned off during the day; but quickly cooled the room upon evening return."

"The room we were given initially was shocking! Dark, dingy with a terrible smell and a view of a brick wall. The carpet was wet with something and they had clearly used air fresheners to disguise this. No iron, no hairdryer and the wardrobe wouldn't open due the placement of furniture. This room should not have been given to anybody. When we booked in we were initially offered an option to upgrade which we turned down- without having seen the room then when we discovered the state of the room it...

"Very clean room and very nice location. It was a great stay"

"This remodeled hotel is in the Earls Court neighborhood, convenient to the Tube and walkable to Hyde Park. The hotel offers a complimentary filtered water station, coffee, tea. There is a nice, shaded patio off the back. There are several stairs to navigate and no elevator. However, the front desk staff helped me with my large suitcase. The front desk is manned 24 hours by friendly, helpful staff, the room felt spacious for an older property and had air conditioning. The bed was very comfortable...

"This hotel is in a fantastic location right in the heart of central London beside Tottenham Court Station. The rooms are small however are newly renovated with a great shower and air conditioning unit which is rare for London, most other hotels in the area are not as clean and don't have AC. They only change bedsheets and towels every 4 days but they can be requested at no charge from the front desk. Overall I highly recommend this hotel for a weekend in London"

"This was a 10/10 experience from start to finish. The location is really convenient, right above Victoria station. 10 mins walk to Buckingham palace. Bus stations all around to get us everywhere. When we got there, there were a bit of stairs in front of the entrance. There's an attendant there 24/7 to help you carry suitcases up and down those stairs, which was super appreciated. Check-in process was super easy. We got there a bit earlier than check-in time, and without us even asking, they...

"Average "