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"Staff are very friendly and helpful. Bathrooms are spotless. The pods are clean and spacious considering theyre pods. Rated the cleanliness 4/5 only because if you move the mattress in the pods to make your bed then you'll see that under the mattress needs some attention. Good selection of snacks and drinks (both alcoholic and soft drinks) in the vending machines in the common area on the ground floor. Coffee is good also from the machines. Plenty of seating to sit down and relax or do some...

"Man bekommt genau, was in der Beschreibung steht."

"Muy buena zona, muy buen servicio"

"Great value for money overall - i.e. good location - handy for Hyde Park and less than 10 minutes walk from nearest tube stations and Paddington GWR mainline station. Bed OK, but not the most comfortable - could do with replacing. Wifi OK, TV and coffee machine in our room. No noise at night. Staff really helpful. The hotel also has an arrangement with a couple of local cafes for breakfast. We used The Lancaster Deli bar, and really enjoyed the Full English breakfast, along with the...

"We had no problem with the hotel, location was great , but we did had a dinner party at the hotel for 18 guest in total with only one servicer !! Unacceptable. They need to step up there game in this area"

"Great location, room was very clean and tidy, however there was this smell (cant really describe, if it smelled like paint or it was just because the hotel is old). Walls at the corridor side, at least were the room was, too thin. Heard everytime my „neighbors“ door closed."

"Staff was awesome, located in a great area accessible to everything."

"Staff was very friendly and helpful!"

"موظفين الاستقبال يحتاجون الكثير من التدريب واللباقه"

"Wer hier schlechte Bewertungen schreibt, hat keine Ahnung von Londoner Hotels bzw. ist vorher nie dort gewesen. Manche Menschen informieren sich vorher einfach nicht und haben eine sehr seltsame Erwartungshaltung. Dies war eines der Saubersten Hotels in denen ich je in London war ( mehrmals im Jahr in London) Das Personal ist so super freundlich und hilfsbereit wie ich es selten erlebt habe. Also an alle die eine schlechte Bewertung schreiben weil das Badezimmer außerhalb des Zimmers...

"My stay was on the 7th September, 2026 and it would appear that the hotel is undergoing a renovation, which looks quite nice internally and the new fixtures and fittings, such as sinks, showers, decor etc, look as if they have had some money spent on them. A sympathetic renovation to maybe what it looked like originally. The outside was also being renovated and unfortunately for me, this meant I had a scaffolding level right outside with workmen frequently walking past my window. Even with the...

"I made a mistake booking the hotel as it was further away from LHR. I reached out to them within 30 minutes of the one night booking and they refuse to cancel the reservation. Mind you, it was the same evening 9/08/2026 that LHR shut down completely sooo demand was extremely high. Whatever, it is what it is but I thought cancelling within an hour of booking should be allowed. At Least refund half the $$."

"The Staff great the room was not it was a lot smaller with a bed position between two walls were the only way of getting into the bed from the bottom with a wall either side for myself and my partner unable to get out of bed without crawling down the bed to get out during the night to go to the toilet, not as Shown-on the webpage maybe next time instead of putting a 48 inch screen TV on the wall they pay more attention to the spaces for the beds"

"Booked as an emergency overnight due to flight cancellation at Heathrow. Not the sort of place I would book willingly. (I guess it's aimed at a youth demographic by the lights and music in reception). but little choice due to air traffic control collapse and chaos. Totally overpriced for what it is, pokey dark room not particularly comfortable and I wouldn't want to book if I had any level.of mobility issues. Room was clean and well soundproof but had a privacy robbing sliding glass door to...

"جميع الخدمات متوفرة ولكن الاثاث قديم وكذلك فرش ارضية الغرفة والمصاعد تصدر اصوات مزعجة"