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"Great hotel, ideally located and great staff. Brilliant for the cost paid."

"Staff was great but unfortunately I was put in a room with a broken AC. The staff was immediately able to put me in a new room. Bit of a confusing layout to get to your rooms but after a few time through you don’t need the room number signs."

"Stayed for the night on 27th June. Upon arrival the queue for check in was lengthy, which was to be expected. A staff member was coming down the queue requesting guests register online. Fine did that. Once we arrived at the desk there was a A4 sign to say the hotel was experiencing issues with the AC. It was not communicated at all the issue was it wasn’t working full stop. Our room on 5th floor was 33 degrees and the windows barely opened. Upon research the AC broke down from 25th June but this...

"Ideal location in Covent Gardens & near theater district in Leister Square. Great gym, great breakfast."

"The hotel is extremely modern and clean, and aside from a few technical issues with the ID card, the access gates and doors are easy to use. Pods are well air-conditioned, clean, and comfortable. The communal bathroom is extremely clean."

"Great location, clean room though not very big with little space for clothes, not much table space. Our room was in the basement so no view. On the website there is a tv on the picture for The Roost, which we didn’t have. Easy access to room. Staff kindly didn’t charge a fee for early bag drip off at 1:30, and was able to access room half hour early. Also only charge £10 for 2 bags when leaving which we left for most of the day. Generally a nice hotel, in a good location. However, it could...

"Stayed just for 1 night after a concert. The room was great value for money. My only criticism is that we were woken by housekeeping knocking at 9.30am even though we had a do not disturb sign on the door, and again at 11.20 to ask when we were leaving We did speak to reception about it at checkout"

"Top"

"Helpful and friendly Staff and great location!"

"Don’t waste your time booking this establishment. No air conditioning. No mini fridge. Quaint old hotel but needs to be brought up to date. It did have a lift. I assume it had AC because the suites had AC but that was not the room we were staying ."

"We were there this last week when europe and England has heat spell. But the hotel had no ac which I get but come on no fans for guest our room was so hot we were sweating 24h we couldn't sleep cause it was so hot the window only opened enough to stick hang through i get is kids and saftey but man it was hot in room even portable ac that u can stick the hot air outside would have been better ppl were buying own fans cause hotel had nothing just for hopefully it to cool off there room. It was...

"Perfect location"

"Rooms very clean, refreshed quite often. Staff helpful, loved the AC OMG! Definitely coming again!!!"

"The room was terrible and overlooked an inner brick courtyard. We ordered a bowl and spoon be sent up from the front desk so our son could eat some cereal and no one ever showed up. We’ve stayed there before and loved the experience and location, but I think I’ll try a new hotel next time. Bummer because it’s close to the tube station."

"The air conditioning during the heatwave was a lifesaver. The rooms were clean and staff were all extremely kind."

"Great location at Hyde Park, funky rooms with good air con for those summer nights! Can’t fault the stay. A quirky place."

"What a sad, sad experience. I have been staying at this hotel every once in a while for over 10 years or so. It has never been a great hotel experience to begin with, BUT it always was good value for money, nice staff, and (for my purpose) a very convenient, central location. All good enough for me to return multiple times over the years. This time I arrived 90 minutes prior to regular check-in time (and aware of the fact) being body-blocked from entering the lobby by an employee at the front...

"A/C was great in the 94 degree heat! Being next to Victoria Station was a big advantage and the staff were very gracious with every encounter."

"Average "